Business Development Manager

Overview

About Us Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Job Title: Business Development Manager

Location: Detroit, MI

Pay Grade: Salary, exempt

The Business Development Manager is responsible for driving profitable growth by promoting and selling restoration and recovery services within an assigned territory. This individual serves as a true hunter—identifying new business opportunities, building relationships with key clients such as insurance partners, property managers, and commercial accounts, and implementing strategic sales initiatives to meet or exceed performance goals. This role plays a vital part in expanding the company’s market presence in the restoration industry and fostering long-term customer trust and satisfaction.

• Develop and execute an annual territory sales plan with defined revenue goals and target accounts.
• Identify, qualify, and pursue new business opportunities across key and emerging vertical markets.
• Conduct outbound cold calling, schedule sales presentations, and host client meetings to generate leads and close new accounts.
• Actively participate in industry networking events, trade shows, and social engagements to promote brand visibility.
• Maintain expert knowledge of Service Master's restoration and mitigation, as well as staying up to date with industry trends and market competition.
• Accurately log all client/prospect communications and follow-up activity using a CRM or structured recall system.
• Prepare and submit timely quotes and proposals and maintain a closing rate of at least 25% for new recurring business.
• Report market intelligence and performance metrics to upper management and contribute to strategic business planning.
• Other duties as assigned or apparent.

Required

• 3+ years of experience in B2B sales, business development, or account management, preferably in the service or restoration industry.
• Valid Driver’s License
• Proven track record of meeting or exceeding sales quotas and KPIs.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM tools.
• Self-motivated and results-driven, with excellent time management and organizational skills.
• Excellent verbal and written communication skills, with strong presentation and negotiation abilities.

Preferred

• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in the cleaning, janitorial, or disaster restoration industry.
• Familiarity with territory sales planning and lead generation strategies.
• Active membership or participation in local networking/business associations.

This position is eligible for a hybrid work environment. The hybrid work environment includes in-office days in a professional setting with access to meeting rooms, workstations, and essential office equipment for collaboration and hands-on projects. Remote workdays require a dedicated home office with a stable internet connection, secure access to business tools, and virtual communication via platforms like Zoom or Microsoft Teams.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and sit for extended periods of time.

Why Service Master Restoration Services? We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan:
  Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance:
  Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA):
  Enjoy tax-advantaged savings for medical expenses,…