Sr. Customer Success Manager, Education

Overview

Employer Industry: EdTech.

• Salary up to $185,000 OTE/year (USD)
• Excellent health care, including medical, dental, vision, mental health, and fertility benefits
• 20 days of paid time off per year, plus 12 paid holidays and flexible sick time
• Annual professional development budget and opportunities for growth
• Generous stipends for caregiving, pet care, wellness, and home office expenses
• Opportunity to work with C-level stakeholders and influence product development

• Own the full post-sales customer lifecycle for assigned enterprise education accounts
• Lead renewal strategies, including pricing proposals and contract negotiations
• Conduct strategic account reviews and provide tailored insights to reinforce value
• Drive adoption and product usage through engagement strategies and customer education
• Gather and synthesize customer feedback to influence product roadmap and innovation priorities

• 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers
• Proven success managing large, strategic accounts and exceeding retention and revenue goals
• Strong communication skills with a consultative, customer-centric approach
• Analytical mindset with the ability to interpret data and identify trends
• Familiarity with CRM tools (e.g., Salesforce) for tracking activities and project milestones

• Experience with in the EdTech sector
• Ability to work independently and manage multiple projects efficiently
• Familiarity with the AI landscape, especially Large Language Models (LLMs)
• Proven ability to influence cross-functional partners, including product and engineering

#EdTech #Customer Success #Career Opportunity #Competitive Pay #Professional Development

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