Payroll Operations Analyst

Overview

The Payroll Operations Analyst is a hands-on payroll professional responsible for supporting day-to-day payroll processing, validation activities, and issue resolution across the payroll lifecycle. This role helps ensure payroll results are accurate, timely, and well-supported, while identifying items that require escalation and contributing to a positive employee experience. This is a true execution role for someone who is reliable, detail-oriented, and proactive, demonstrating readiness to engage deeply in complex operational details while exercising sound judgment, urgency, and accountability in highly collaborative team environment.

• Support day-to-day payroll processing activities, pre-pay validations, and readiness tasks across assigned pay cycles
• Perform operational checks and review activities to help ensure accurate and timely pay outcomes
• Monitor and track service tickets, inquiries, and exceptions, ensuring timely follow-through and communication
• Partner with HR, Finance, and vendor teams to gather missing information, clarify discrepancies, and coordinate actions
• Maintain task tracking, exception logs, reconciliation evidence, and process documentation
• Identify items that do not look right, assess potential impact, and escalate appropriately with clear supporting detail
• Support off-cycle and exception based payroll activities as assigned
• Assist with post-pay reviews and close-out checks
• Contribute observations and ideas that support process consistency and improvement

• Work is accurate, timely, and well-documented
• Issues are identified early and escalated appropriately
• Tickets and exceptions are tracked, documented, and monitored to resolution
• Operational checks are performed consistently and reliably
• Demonstrates dependability, responsiveness, and a solution-oriented approach in daily work
• Consistently follows issues through to closure, helping ensure accurate pay and reliable payroll service delivery

• 3–5+ years of payroll operations or payroll support experience
• Experience with Oracle HCM or a similar enterprise payroll platform
• Familiarity with ADP Smart Compliance or similar tools (or ability to learn quickly)
• Strong Excel skills for validations, lookups, and data checks
• High attention to detail with reliability, accuracy, and follow-through
• Ability to recognize risk indicators and escalate confidently
• Strong written and verbal communication; clear documentation and issue summary skills
• A service-oriented mindset with urgency around the employee experience
• Experience supporting pre-pay / post-pay checks or exception reviews
• Exposure to vendor-supported payroll environments
• Experience working in a maturing or transformation stage operation
• Demonstrated curiosity and learning mindset

– Any major metropolitan city.

The salary range for this role is $46,226.00 to $95,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why…