Remote Account Management Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager - REMOTE. As an Account Manager, you will play a pivotal role in ensuring our customers have a seamless experience from onboarding to renewal and expansion. You will collaborate closely with the Customer Success team and other departments to drive customer satisfaction and growth.

Building strong relationships with clients will be at the core of your responsibilities as you advocate for their needs and collaborate on strategic initiatives. This role is critical in not only meeting but exceeding customer expectations, thereby contributing to the overall success of our partner.

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans to ensure value realization
• Conduct regular QBRs with client’s executive team
• Update internal systems to document customer health and status
• Identify advocacy opportunities for case studies and webinars
• Educate customers on new use cases and features

• Bachelor's degree in a related field
• Strong project management and organizational skills
• Excellent verbal, written, and presentation skills
• 5+ years of experience managing enterprise customer relationships
• Ability to communicate and influence key stakeholders
• Proven ability to manage multiple projects with attention to detail
• Track record of meeting and exceeding retention and expansion goals
• Willingness to travel approximately once per month for client commitments

• Group benefits including medical, dental, and vision insurance
• 401k with employer match
• Unlimited Paid Time Off
• Flexible work environments and options for remote work
• Promotional opportunities and robust onboarding program
• Employee Assistance Programs (EAP)
• Wellness perks and discounts on fitness apps
• Encouraging and collaborative culture

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.