Partner Specialist, PCS

We are seeking a Partner Director, PCS to join our team based in Jacksonville, Florida. This opportunity offers a blend of 3 in-office days during the work week and 2 remote working days during the work week.

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at

The Partner Director, PCS role works with inactive agents to build a relationship in order to reactivate them to start obtaining their business. Motivates, trains and assists outside sales agents daily to help them grow their business and residual income. The duties are generally performed with little supervision; however, they must work closely with senior management, business development and partner directors to ensure the company is satisfied with production.

• Calls to inactive sales partners to discuss and promote all related products and services including discussing business conditions, forecasting needs, and developing solutions. Report feedback and opportunities to sales team and management.
• Coaching outside partners on pricing, statement analysis, and closing new business.
• Continuously stay abreast of new products, technologies and services to help our partners to maintain a competitive advantage in the industry.
• Supports all partners by taking phone calls and answering tickets and emails while working closely with operations departments.
• Supports residuals, accounting and legal with updating information for outside agents such as banking, ISO registration renewals, contract addendums and terminations
• Assist with partner hierarchy access and set up in various systems
• Assist with training new and existing partners on various tools and systems
• Generate and analyze reports to gauge profitability of sales partners and works with management to identify areas of opportunity for increased revenue.
• Remain available for partner inquiries and make outbound calls to partners.
• Assist with sales partners’ high priority issues and escalations when needed.
• Maintaining a close relationship with partners while activating
• Coaching on rebuttals, rate analysis, sales tactics, role playing.
• Promote PCS/Paysafe suite of value-added products, services and promotions.
• Manage and update internal CRM (Sales Force) as needed to properly track and monitor partner activity, partner numbers and associated paperwork.
• Educate on price structures, pricing and buy-rates, and interchange.
• Manage and submit weekly or monthly agent bonus payouts as needed.
• Performs other duties as assigned.

• 2+ years experience in merchant/partner facing role, required
• Industry experience and knowledge, preferred (i.e. interchange, pricing, equipment knowledge)
• Team player who is assertive, goal minded, positive, personable, presentable and highly motivated.
• Demonstrates excellent enthusiasm and have a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.
• Excellent written and oral communication skills
• Self-motivated with strong organizational skills
• Effective time management skills
• Ability to work independently with minor supervision
• Strong mathematical acumen
• Keen attention to detail
• Understanding of the organization’s goals and objectives
• Basic Computer Skills
• Knowledge of CRM (Sales Force)

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our…