Manager, Research

Overview

Manager, Research

• :
• # of Openings: 1
• Category:
  Technology
• Location:
  
  US-FL-Lake Nona

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don t know tennis? Don t worry, you can still find yourself in the game!

The Research Manager plays a critical role within the Research and Business Insights team, supporting the organization through high-quality primary research, survey programming, and data delivery. This role is responsible for managing Medallia survey builds, programming and testing questionnaires, administering research workflows, and ensuring insights are delivered in clear, user-friendly formats. The Research Manager will work closely with internal stakeholders across Players, Coaches, Facilities, Advocacy, and Sections to support strategic decision-making through timely, accurate, and well-designed research outputs.

Success requires technical proficiency in survey platforms, strong attention to detail, and the ability to translate research data into meaningful insights for business partners.

• Program, test, launch, and monitor surveys in Medallia and other survey platforms.
• Manage intake, documentation, and execution of research requests across the organization.
• Collaborate with internal stakeholders to finalize questionnaire design, logic, and required data outputs.
• Produce dashboards and reports summarizing research findings in visually compelling, easy-to-use formats.
• Maintain standardized survey templates, dashboards, and workflows to ensure consistency and efficiency.
• Conduct initial data checks, quality control reviews, and fieldwork monitoring to ensure data accuracy.
• Support Research team with sample frame development, data cleaning, coding, and basic analysis.
• Share dashboards and insights with internal clients; ensure partners understand how to use research tools for decision-making.
• Manage relationships with survey platform vendors and third-party research partners.
• Ensure compliance with research best practices, data privacy, and data governance standards.

• Bachelor s degree in Research, Psychology, Marketing, Statistics, or related field.
• 3-5 years of experience in survey programming, market research, or insights analytics.
• Proficiency in Medallia or similar enterprise survey platforms strongly preferred.
• Strong project management and organization skills.
• Ability to summarize complex research into clear insights for non-technical audiences.
• Experience with dashboarding tools (Tableau, Power BI, Medallia dashboards).
• Passion for the tennis or sports industry is a plus.
• Hybrid/flex work in Orlando; requires compliance with current USTA policy. Exemption status: exempt.

At the USTA, we know people are our most important asset. We offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, virtual doctor visits, flexible spending accounts, and life and disability insurance.
• Time to recharge and energize: Generous paid time off policy including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future: 401(k) with employer matching (up to 6.5%), opportunities for growth, Learning and Development programs, and up to $5,000 tuition reimbursement.
• Mental and emotional wellness: Resources for well-being, including mental health and meditation benefits.
• Other perks: Personalized health management, pet insurance, commuter benefits, identity protection, partner discounts, and events.

The expected base salary range: $85,000-$100,000. This range does not include additional pay or benefits. Actual base salary determined by qualifications, experience, and location.

We strongly encourage you to apply if you re interested; we d love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.