Senior Billing Analyst

Overview

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare—perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

This is a hybrid role to the South Bend, IN location Tuesday through Thursday and working from home Monday and Friday.

This position will be responsible for processing new contracts and amendments and setting them up for accurate invoicing and revenue recognition. They will manage a client load and be available to answer questions directly from clients as well as from other internal departments regarding the contracts and invoices for their assigned client.

• Assist with the monthly invoice process including posting and review of client invoicing.
• Review and process contracts to ensure accurate invoicing and revenue recognition.
• Process monthly cancellations and issue necessary credits.
• Perform maintenance on client accounts to realign services, change billing cycles and adjust current or future pricing.
• Maintain a strong working relationship with clients both external and internal to ensure the accuracy of invoices and to serve as a resource when questions arise.

• A high level of attention to detail to prevent and/or resolve existing billing issues timely and accurately.
• Excellent phone and written communication skills
• Ability to work independently, prioritize their work load, meet deadlines, and work in a team environment.
• Knowledge of the Microsoft Suite of products, especially Excel, is preferred.

• Bachelor's degree in Accounting, Finance, Business or related area is required with 1-3 years of relevant experience preferred.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer…