Enterprise Customer Success Manager

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The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will have a deep understanding of workforce management in large business environments, exceptional relational skills, and will serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies to boost adoption and deliver value.

This is a fully remote position.

• Develop and execute customer success plans based on customers’ main desired business outcomes
• Ensure customers obtain maximum value from Connecteam and use their licenses
• Consult with customers to solve problems and help them achieve goals
• Analyze data to track customer progress and identify areas for improvement
• Stay up-to-date on industry trends and best practices
• Collaborate with other departments to ensure customer success
• Work with customers to create new use cases and success stories
• Handle escalated clients quickly, using resources from across the company ecosystem

• Experience in B2B SaaS – 2 years required
• Customer-facing experience
• Strong written and verbal communication skills
• Creative, energetic, entrepreneurial self-starter; comfortable running initiatives independently in a high-paced environment
• Experience helping customers deploy and see value from purchased products
• Experience building relationships with senior business and platform stakeholders
• Team player who enjoys giving and receiving feedback, with a mindset of continuous improvement
• Advantage: experience in a global remote-first team

• Experience in international, remote-first SaaS company
• Background in HR Tech, Workforce Management, or related industries

• Medical coverage
• Insurance plan
• Paid time off for vacation and sick days
• 401(k)

Salary range: 100-120K

Location: United States (remote)
We are accepting applications from employees in:
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

We aim to complete the hiring process quickly with clear and transparent communication from CV receipt to offer.

Connecteam is a TLV-based startup on a mission to change the work experience for 80% of the world’s deskless workforce. Our platform helps thousands of businesses manage teams and reduce daily hustle, enabling growth and smoother operations.

• We build our people up and invest in long-term development
• We aim to make an impact on customers’ businesses with practical tools
• We are action-oriented and focused on delivering value
• We have fun and foster a collaborative, inclusive environment

Together we will shape the future of work!