Cloud Supply Demand Account Manager; Remote - Bay Area or Seattle

About our group

Our team is a dynamic and highly motivated group who own the product demand planning and fulfillment for assigned key accounts. World class operational excellence is a cornerstone of success, and the Sales Operation Analyst will play a critical role in ensuring operational and financial success for Seagate.

We are seeking a highly skilled and motivated Demand Supply Account Manager to join our dynamic team. This candidate will manage one or several large Cloud Service Provider accounts. This individual must understand the customers I/T and business objectives, priorities, requirements, and challenges, and will add value by implementing Seagate's strategy.

This individual will help drive business performance across Seagate Cloud and support the portfolio mix to optimize profitability including plans for the accounts to deliver results through the fiscal year and beyond by understanding the short‑and‑long term demand dynamics of the customer.

This individual will act as a customer advocate within Seagate and will build and develop relevant customer relationship networks with key influencers and decision makers. A successful candidate will be responsible for managing the balance between supply and demand to ensure optimal inventory levels, minimized costs, and meeting customer satisfaction targets.

This role involves close collaboration with sales, production, and logistics teams to forecast demand, plan supply, and monitor performance metrics.

Key responsibilities include:

• Develops and maintain accurate demand forecasts using historical data, market trends, and customer and sales input.
• Develops and maintains a successful co‑planning process.
• Analyzes customer demand, purchase orders and backlog on a daily/weekly basis. Identifies problem areas and drives appropriate customer engagement and internal functional groups to correct.
• Engages with customers to identify opportunities.
• Identifies and helps the sales team develop opportunities for short, mid, and long‑term successes.

• Creates supply plans that meet consensus demand forecasts, ensuring optimal inventory levels and minimal stockouts or overstock situations.
• Coordinates with production and procurement teams to align demand plans with manufacturing capabilities and supplier lead times.
• Synchronizes demand and supply plans.

• Monitors inventory levels and implements strategies to improve inventory turnover and reduce excess inventory.
• Identifies and resolves discrepancies between actual inventory and system records as needed.

• Analyzes key performance indicators (KPIs) such as forecast accuracy, forecast churn, aged inventory and customer service levels measured by customer scorecards and feedback.
• Prepares and presents regular reports to senior management on demand and supply performance.
• Contributes to internal reviews connected to demand and sales planning.
• Utilizes Seagate tools and processes for customer advocacy and leverages existing tools, processes and resources to assure customer satisfaction and loyalty.

• Develops and maintains a professional relationship network within the account to maximize efficiency and effectiveness for Seagate.
• Serves as the primary point of contact, ensuring that the customers demand, and supply needs are met.
• Works closely with customers to understand their demand patterns and adjust supply plans accordingly.
• Articulates a two‑way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with storage solutions.
• Positions Seagate's strategy and solutions in such a way that the customer sees that Seagate is critically important to their business.
• Provides feedback into other Seagate organizations and coordinates with other customer‑facing Seagate organizations to improve the customer experience.

• Continuously reviews and improves demand and supply planning processes to enhance efficiencies and overall effectiveness.
• Implements best practices and leverages technology to automate and streamline planning activities.