Account Manager Associate - Commercial Lines; Fully Remote Option

Account Manager Associate - Commercial Lines (Fully Remote Option)

Join the Insurance Office of America as an Account Manager Associate in Commercial Lines, supporting a book of 90% Construction/Contractors and 10% General, Habitational, Manufacturing.

Hybrid preferred: one day per week in Binghamton, Rochester, or Syracuse, NY office, or fully remote (EST or CST).

Note:

individuals within 50 miles of a branch may be required for on‑site presence. Remote workers must maintain a dedicated workspace.

Provide administrative and customer service support to the account team, ensuring high production and quality standards while mitigating liability. Independently resolve moderately complex service issues and manage smaller or less complex accounts.

• Maintain technical competence and industry expertise.
• Assist in directing team activities (Receptionist, Account Assistant, or Associate).
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and subscription research.
• Assist in preparing underwriting submissions and binding coverage.
• Accurately process tasks within required time frames.
• Review contracts to ensure proper coverages.
• Monitor accounts receivable reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity/suspense to ensure timely completion.
• Communicate regularly with the account team regarding workload status.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedure compliance.
• Seek and adopt best practices for continuous improvement.
• Champion IOA values of integrity and leadership.

• 1‑3 years actively managing a commercial lines book, or 3‑5 years customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty license (professional designation preferred).
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

• 30‑minute phone screen.
• Online assessments.
• Interview(s).

Expected pay range: $55,000 – $70,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.