Sales Operations Analyst

Work Wave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team.

The ideal candidate will be an expert in data modeling, live in Excel and BI tools, and play a key role in annual planning, performance measurement, and providing high-urgency strategic analysis for the CRO, CEO, and Board.

• Data Analysis & Insights: Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis.
• Reporting & Dashboarding: Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process.
• Forecasting & Modeling: Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises.
• Cross-Functional Reporting Support: Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution.
• Annual and Quarterly Planning: Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning.
• Process Measurement & Optimization: Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity.
• Ad-hoc Executive Analysis: Respond quickly to high-urgency requests from the VP of Rev Ops, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics.

• Bachelor’s degree in Business, Finance, Business Analytics, or related field.
• 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics.
• Expert‑level proficiency in Excel/Google Sheets (index/match, nested logic, pivot tables, scenario modeling).
• Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, Power
  
  BI, SQL, Python).
• Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates).
• Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership.
• High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast‑paced environment.
• Ability to travel (10%)

• Prior experience supporting sales organizations with complex, multi‑product solution offerings.
• Familiarity with enterprise software or subscription business models.
• Experience with advanced Rev Tech tools like Sales Force, Tableau, Power
  
  BI, Pendo and Gainsight.

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers.
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses.
• We openly accept others as they are and build strong partnerships based on trust.
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges.
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

• Join our Remote-First Global Work Community:
  Work Wave provides an innovative and dynamic remote‑first Global Work Community that…