Associate Director, Patient Services

Location: Jeffersonville, IN

Job :607

# of Openings:0

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please Note:

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please Note:

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Pharma Cord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why Pharma Cord is most uniquely positioned to execute the solution. The team member in this role will assure implementation and operation of Pharma Cord solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.A

typical day in the life of the Associate Director will include the following:

Responsibilities include, but are not limited to the following:

• Work with internal Pharma Cord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
  • Lead research around the product(s), competitors and current offerings (if existing product)
  • Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
  • Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
  • Actively participate in meetings with prospective clients
• Collaborate with Operations (Pharmacy and Com Ops) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Pharma Cord and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Pharma Cord’s transition guarantee
• Monitor client portfolio for assurance that Pharma Cord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as…