Manager, Amazon Operations

Responsibilities:

• Own the end-to-end operational management of ILIA Beauty’s Amazon FBA business, including inventory planning, forecasting, allocation, and replenishment.
• Execute day-to-day processes for physical shipments & systematic inventory, sales order, and invoice transactions.
• Manage inventory flow between ILIA’s distribution centers and Amazon fulfillment centers, ensuring appropriate stock levels to meet demand while minimizing excess and obsolescence.
• Monitor and optimize FBA performance metrics (e.g., in‑stock rates, IPI score, sell‑through, and storage utilization).
• Partner closely with the Supply Planning and Demand Planning teams to align forecasts and ensure continuity of supply.
• Develop and maintain strong processes for Amazon PO management, order fulfillment, and shipment tracking.
• Troubleshoot operational issues, including shortages, delays, or compliance errors, working cross‑functionally to resolve root causes.
• Manage all chargeback reporting & mitigation strategy.
• Implement process improvements to enhance service levels, reduce costs, and improve accuracy and efficiency.
• Lead continuous improvement initiatives that support scalability as ILIA’s Amazon business grows.
• Partner with the E‑commerce, Sales, and Finance teams to support growth goals and product launches on Amazon.
• Collaborate with 3PL providers and logistics partners to ensure timely and accurate deliveries.
• Serve as the key liaison between ILIA and Amazon’s operations contacts, ensuring compliance with Amazon requirements and SLAs.
• Own performance reporting and analytics for Amazon operations, including forecast accuracy, on‑time delivery, and inventory KPIs.
• Provide insights to drive decision‑making around inventory investments, promotions, and new product introductions.
• Track key metrics and provide regular updates to senior leadership.

• 6+ years of experience in Supply Chain, Operations, or Fulfillment, with at least 2 years managing Amazon FBA.
• Proven experience in inventory planning, forecasting, consignment, and logistics management for consumer products.
• Deep understanding of Amazon Vendor Central and/or Seller Central, and FBA operational workflows.
• Strong analytical, problem‑solving, and organizational skills.
• Strategic thinker with a bias toward action, resource optimization, and continuous improvement.
• Excellent communication skills, with the ability to influence cross‑functional stakeholders.
• Experience working with the following systems and tools:
  • Integration tools (e.g. Celigo, Pipe
    17)
  • RPA tools (e.g. Parabola, Google Scripts)
  • Demand Planning tools (e.g. Net Stock)
  • EDI systems (e.g. Crstl, SPS, Orderful)
  • ERP systems (e.g. Net Suite, SAP, Dynamics 365)
  • 3PL OMS/WMS
  • Analytics tools (e.g., Excel, Tableau, Power
    
    BI, Omni) – Advanced Excel skills required
• Ability to thrive in a fast‑paced, dynamic environment with shifting priorities.

• $90,000 – $115,000 annually*
• Bonus Opportunity
• Health Benefits – 100% employer‑paid medical, dental & vision coverage
• Flex Time Off – No cap on personal time off and paid company holidays
• Seasonal Flex Days – Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
• Parental Leave – Up to 18 weeks paid parental leave
• 401(k) – Save for your future with a 401(k) with a company match
• Flexibility & Wellness Stipends – Monthly stipends to support remote work & self‑care
• Hybrid Work Model – Find your flow, working from home or from one of our offices
• ILIA Products – Quarterly stipend to replenish your favorite products and try new ones
• * This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.

bHybrid and open to candidates based in Los Angeles, CA or Orange County, CA

About ILIA

ILIA makes clean skin‑centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna…