Business Services and Operations Specialist

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

The Business Services and Operations Associate supports the Business Services and Operations team in delivering a range of core functions, including travel logistics, employee engagement coordination, procurement support, and day-to-day operational and administrative support. This role plays a key part in supporting Nava’s remote employees by supporting improvements to our operational culture and ensuring seamless experiences across our national team. The Business Services and Operations Associate sets high standards for efficiency, follow-through, and service, incorporating feedback from the wider team to help strengthen Nava’s culture and mission-driven work.

This role must be located in the DC area.

• Provide support for internal mailing, shipping, and product tracking services, ensuring timely delivery and accurate documentation
• Contribute to Nava’s financial health through accurate budget tracking, reporting, and timely expense reimbursements
• Manage and triage Eden tickets related to setup, travel, expenses, office access, and general employee inquiries, ensuring prompt and effective resolution
• Coordinate logistics for internal and external contacts, including travel arrangements and room scheduling for meetings and events
• Assist employees with travel coordination, including bookings, reimbursements, and itinerary management
• Support employee engagement activities, such as gifting initiatives through Goody and other vendors
• Contribute to the onboarding experience by coordinating swag distribution and providing orientation support
• Offer logistical assistance for training, onboarding sessions, and virtual events to promote consistency and engagement
• Manage and review initial setup budgets to ensure compliance with company policy and spending guidelines
• Review, process, and track vendor invoices to ensure timely and accurate payments
• Support procurement operations and reconciliation efforts to maintain budget accuracy
• Assist with budget tracking for events, programs, and engagement initiatives
• Approve home office setup requests and review expense budgets submitted by other teams
• Collect and review receipts for the expense tracking system, ensuring compliance and data accuracy
• Partner with the billing team to notify them when expense reports are ready for review
• Contribute to cross-functional business services projects and process improvement initiatives
• Maintain service trackers, vendor contracts, and documentation to support operational continuity
• Provide day to day administrative support to the Business Services and Operations team, including scheduling and coordination of internal and external meetings, assist with planning and executing internal events, staff meetings, and company-wide initiatives, ensuring high-quality experiences and seamless logistics

• Experience planning and executing company and/or team events
• Highly organized, resourceful, reliable, and detail-oriented
• Experience with organizational software, specifically GSuite
• Comfortable learning new systems and processes
• Ability to work independently and autonomously within a distributed team while soliciting…