Business Systems Manager

Overview

At CCFBank we’re seeking a Business Systems Manager who optimizes processes, drives innovation, and collaborates across teams. The role lives at the heart of our technology ecosystem—ensuring systems run smoothly, leading impactful projects, and shaping the future of banking efficiency.

• Maintain deep expertise in Fiserv Premier, BPM, Director and related applications.
• Continuously evaluate current systems to identify challenges and opportunities for business process and technology improvement.
• Perform ongoing maintenance and periodic reviews of assigned systems and applications.
• Proactively identify problems and opportunities and develop comprehensive solutions.
• Lead Fiserv Committee evaluation, coordination, and release note change management processes.
• Ensure business impacts are identified, understood, and managed through structured change management.
• Meet with stakeholders across departments to understand business needs.
• Translate business requirements into clear, actionable technical specifications.
• Lead design, development, and implementation of new business processes, software, or hardware solutions.
• Administer technical and business process changes to test and production systems, ensuring proper change management documentation is created and adherence to approval gates occurs.
• Conduct or coordinate user acceptance, performance, stress, regression, and integration testing.
• Oversee pre‑implementation activities including creating conversion scripts, test cases, updating workflows, modifying and running reports, and evaluating new processes for adverse impacts.
• Support business line personnel in updating operational procedures and developing training to boost productivity and reduce risk.
• Troubleshoot system issues and provide end‑user support.
• Support IT Techs by responding to inquiries and providing daily operations and system support to personnel.
• Deliver daily operational assistance and guidance to bank personnel.
• Support internal and external audit reviews and risk assessments.
• Recommend and initiate corrective actions to management.
• Ensure compliance with bank policies, procedures, and all applicable state and federal regulations, including Bank Secrecy Act (BSA) responsibilities.

• Bachelor’s degree in Computer Science, Business Information Systems, Information Technology or a related field.
• 5+ years of experience working with Fiserv Premier or equivalent core banking platform.
• 5+ years of experience in loan and deposit business systems and compliance.
• Knowledge of loan documentation for consumer, mortgage, and commercial loans.
• Must be located within 200 miles of one of our CCFBank locations.

• 7+ years working with mortgage, commercial, or consumer lending operations team or a related compliance role.
• Report writing and data analytics experience.
• Project management experience.
• Successful process automation experience.
• Knowledge of compliance relating to consumer, mortgage, and commercial lending.

• Full‑time, 40 hours per week.
• Monday – Friday work week.
• Competitive pay.
• Eligible for an annual bonus based on company goals and performance.

• Health, vision & dental plans.
• Health Savings Account (HSA) with CCF contributions.
• Employer‑paid life insurance and long‑term disability plans.
• Voluntary life insurance and short‑term disability plans.
• Accident, critical illness, and hospital indemnity plans.
• Benefits Care Advocate.
• Flexible Spending Account.
• Health Reimbursement Arrangement (HRA).
• 401K retirement plan and company match.
• Paid time off and paid holidays.
• Paid time off for bereavement leave, parental leave, and voting.
• Paid time off donation.
• Paid time off cash‑out.
• Company‑wide wellness program.
• Employee Assistance Program (EAP).
• Colleague referral program.
• Education reimbursement program.
• Career planning.
• Remote work arrangements.
• Colleague pricing on secondary market mortgage loans.
• Colleague beyond save & spend accounts perks.
• Discount program.

At CCFBank you are more than just a number—you are a partner to our team. We invest in colleagues and provide tools to grow and develop careers. We prioritize community needs by allocating resources and encouraging colleague involvement across regions. Learn more about how we make more possible: CCF Careers.

Ready to be part of our financial family? Apply online ! If you need assistance applying, contact HR at HR.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.

Please note, we are hiring for one position but are flexible on location for the correct candidate as long as they reside within 200 miles of a CCFBank location.