Customer Success Manager, Mid-Market

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Code Signal is a skills platform that empowers teams to go beyond skills gaps through hiring and AI-powered learning solutions. As the customer success manager for mid-market, you will enable customers to achieve meaningful outcomes with our platform.

You will blend domain expertise, project management, strategic consulting, and customer coaching to guide organizations through implementation, adoption, and long-term success. As a trusted advisor to a fast‑growing portfolio of mid‑market clients, you will play a critical role in helping them maximize value and drive Code Signal’s overall impact and growth.

• Manage a portfolio of fast‑growing customers, guiding them through a smooth and successful onboarding experience.
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long‑term success.
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
• Support early calibration and alignment sessions to define customer goals and success criteria.
• Build strong, strategic relationships across customer organizations, including VP‑level and senior stakeholders.
• Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen.
• Deliver ongoing training and new‑feature enablement to help customers continually extract value.
• Lead regular check‑ins to track progress toward success metrics, identify risks, and create action plans that drive adoption.
• Partner with Solutions Engineers and cross‑functional teams to design thoughtful solution strategies and translate customer needs into product opportunities.
• Represent the customer voice internally to inform roadmap direction and broader GTM strategy.

• 3+ years of Mid‑Market Customer Success or Account Management experience at a B2B SaaS company.
• Demonstrated success leading end‑to‑end implementations and delivering effective end‑user training.
• Proven track record of customer retention and account growth.
• A customer‑first mindset with the ability to build strong, consultative relationships with stakeholders, including Executive Business Reviews.
• A collaborative, empathetic, and solutions‑oriented team player.
• Exceptional written and verbal communication skills, including strong presentation capabilities.
• Nice‑to‑have:
  Familiarity with technical hiring, talent acquisition, or developer tools.

Globally distributed, fully remote team; competitive salary, equity, and bonus comp packages; medical, dental, and vision coverage; 401k matching (US) or pension fund contributions (Global); unlimited time off policy; learning & development benefits; equipment and generous home office stipend; team activities and get‑togethers.

We know that great work comes from great, and inclusive teams. At Code Signal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Code Signal is proud to be an Equal Opportunity Employer.