Branch Office Administrator

Join to apply for the Branch Office Administrator role at Edward Jones

This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $23.00/hr

Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.

At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone – the first face they see when they walk in the door.

You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems – you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

Position schedule:
Full‑Time
Branch address: 2700 Grand Ave Suite 310, Des Moines, IA

This job posting is anticipated to remain open for 30 days, from 08-Dec-2025. The posting may close early due to the volume of applicants.

As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training with an experienced peer to mentor you
• A wide support network that extends from your branch office to your region to the home office
• You’ll often work independently but will have a team of thousands backing you every step of the way

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Take an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listen for situations in the clients’ lives that may indicate a need for additional services
• Drive marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help to achieve results
• We recognize individual efforts through a rewards program that promotes a long‑term career, your financial security and your family’s well‑being
• Full‑time associates receive the following benefits
• Medical, prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage (provided at no cost to associates)
• 401(k) retirement plan and tax‑advantaged accounts: health savings account and flexible spending account
• Ten paid holidays, 15 days of vacation for new associates starting on January 1 each year, sick time, personal days, and a paid day for volunteerism
• Eligibility for bonuses and profit sharing; all associates are eligible for the firm’s Employee Assistance Program

• Hiring minimum: $22.50
• Hiring maximum: $23.91
• Additional merit‑based salary increases as you progress in the BOA role

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration
• Email, phone, and in‑person client service; resolve inquiries and ensure an exceptional experience
• Account management: account opening, handling account transfers, processing transactions, preparing documentation, and maintaining accurate client records
• Independent administrative support: scheduling appointments, preparing materials, managing correspondence, supporting marketing initiatives, updating SOPs, and executing branch business plans
• Technology: proficiency with Money Guide, Salesforce, Microsoft Office, and other firm‑provided software

Edward Jones is a Fortune 500⁽¹⁾ company where people come first. With over 9 million clients and 20,000 financial advisors in the U.S. and Canada, we are proud to be a privately‑owned firm focused on our clients rather than shareholder returns. We are an innovative, flexible, and inclusive organization that encourages performance excellence and a sense of belonging.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.