Process Excellence Specialist II

Process Excellence Specialist II

Join to apply for the Process Excellence Specialist II role at Affirm
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Process Excellence Specialist II, you will be a key contributor to the Shared Services team within Operations. The role requires an experienced, data‑driven professional skilled in designing efficient business processes and launching product/process initiatives.

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend weekly/monthly/quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross‑functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may be extended to include other areas of program management and process design; the candidate will need to skill up to have a working knowledge of these areas.

• 3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
• Certification in Six Sigma, Project Management or Design Thinking
• Experience delivering large‑scale business changes
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Experience managing and delivering successful programs, consistently meeting or exceeding timelines
• Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in the financial services space
• SQL experience and ability to pull data from data warehouses is a plus

Base Pay Grade: F

Equity Grade: 3

Affirm emphasizes a simple and transparent pay structure that considers location, experience and job‑related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits.

USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 – $110,000

USA base pay range (all other U.S. states) per year: $80,000 – $100,000

Employees new to Affirm typically start at the beginning of the pay range.

Visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Regional roles may occasionally require remote work from your assigned office.

• Health care coverage – all premiums fully covered for you and your dependents
• Flexible Spending Wallets – stipends for technology, food, lifestyle and family‑forming expenses
• Time off – vacation and holiday schedules to recharge
• ESPP – employee stock purchase plan enabling you to buy shares at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations during the hiring process.

For U.S. positions that could be performed in Los Angeles or San Francisco, pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider qualified applicants with arrest and conviction records.

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Management and Manufacturing

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