Contract Analyst, Business

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This range is provided by Higher Recruitment, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $85,000.00/yr

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Customer Service Contract Analyst

We seek an experienced and detail-oriented Customer Service Contract Specialist/Analyst to join our Customer Service Department. This role serves as a liaison between the Customer Service, Sales, and Legal departments, ensuring seamless execution and management of customer contracts throughout their lifecycle. The successful candidate will coordinate contract-related activities from order intake to delivery, ensuring compliance, operational alignment, and customer satisfaction. This role is crucial in ensuring efficient order processing, timely service/product delivery, and maintaining strong customer relationships.

This position reports locally to the Customer Service Manager and functionally to the Americas Legal & Compliance Counsel
. The role requires 50% travel availability, including possible international travel. While based in West Memphis, Arkansas, remote work is available for candidates who can reliably manage travel commitments.

Principal Duties and Responsibilities

Contract Lifecycle Management

• Lead end-to-end contract activities including review, redlining, negotiation (in collaboration with Legal), quoting via Salesforce, order processing in SAP, and invoicing.
• Coordinate deliverables across departments to ensure timely execution and support collection efforts.
• Monitor contract and project execution timelines; proactively identify and mitigate risks strategies.
• Ensure quality and completeness of contract/order documentation.

Documentation & Compliance

• Maintain organized records of all contracts, amendments, redlines, and execution logs.
• Ensure contracts comply with internal policies, approval thresholds, and escalation protocols.
• Support internal and external audits and provide reporting on contract activities.

Contract Analysis & Legal Escalation

• Conduct initial contract reviews based on defined guidelines; escape non-standard provisions and high-risk terms to Legal Counsel.
• Prepare redline versions with explanatory notes for internal and customer discussions.
• Identify and flag unusual terms or deviations from standard language.
• Exercise sound judgment to determine when to resolve issues independently versus escape to Legal.
• Serve as the primary point of contact for customers throughout the contract and project lifecycle.
• Respond promptly to customer inquiries regarding contract terms and obligations.
• Provide regular updates and clarifications to customers and internal stakeholders.

Cross-Functional Collaboration

• Collaborate with Legal, Sales, Supply Chain, Production, Finance, and Product Management to meet customer specifications and resolve contract-related issues.
• Coordinate cross-team discussions to ensure alignment on customer contract matters.

Project Coordination

• Analyze technical and commercial documentation to support successful project execution.
• Develop and maintain project schedules with clearly defined milestones and deliverables.

You’ll carry out all duties and responsibilities in accordance with our values of integrity and ethics, and the standards outlined in our Code of Conduct and Compliance Management System.

Qualifications

• Bachelor’s degree in Business Administration, Legal Studies, or related field
• 2–4 years of experience in customer service, contract lifecycle management, commercial contract execution, or project management
• Proficiency with SAP and Salesforce for contract management and order processing
• Availability for 4 weeks of initial onsite training
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Exceptional Communication & Negotiation:
  Clear, persuasive communicator with strong interpersonal skills to engage…