Dealer Direct Group Manager

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.

One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW:

The Dealer Direct Group Manager is responsible for managing relationships with large dealer groups, driving business growth, and ensuring the successful delivery of Urban Science Dealership Performance solutions. This role serves as a liaison between Urban Science and its dealer network, ensuring alignment with corporate goals and deliver exceptional customer service.

This role has current Hybrid Workplace flexibility with preference for a candidate that resides local to one of our offices, with availability to work in-person two to three days per week. We are headquartered in Detroit, MI and have additional U.S. based offices in Atlanta, Dallas (Plano), LA (Long Beach), Nashville (Franklin), New York (Woodcliff Lake, NJ), and Washington D.C. (Reston, VA).
However, consideration will be given for fully remote work if a candidate resides elsewhere in the United States.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• Serve as the primary point of contact for assigned dealer group accounts.
• Build and maintain long-term client relationships through strategic planning and regular communication.
• Drive upsell and cross-sell opportunities to expand account revenue.
• Monitor account performance and deliver executive-level insights and recommendations.
• Develop a deep understanding of clients’ business goals, challenges and industry trends.
• Collaborate with internal teams (e.g. Business Development, Practice, Client Success) to ensure client satisfaction and successful delivery of services.
• Responsible for managing the relations with prospective dealers, and dealer groups.
• Supports internal contract management activities including CRM system tasks, revenue monitoring and budget support.
• Identifies opportunities for Urban Science to expand existing client relationships.
• Subject matter expert of Urban Science’s Dealer Direct solutions and applies that knowledge to better meet client needs.
• Maintains a current and expansive knowledge of dealership operations industry trends in Automotive to effectively position the value proposition of Urban Science solutions.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Verbal Communication:
  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
• Written Communication:
  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
• Analytic…