Principal Customer Success Manager - Pharma

Principal Customer Success Manager - Pharma - New York

Join to apply for the Principal Customer Success Manager - Pharma - New York role at AILY LABS

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Are you ready to take part in the upcoming AI revolution of the business world? If the answer is a resounding "yes," we have an extraordinary opportunity for you!

Aily Labs, founded in 2020, is an exciting and rapidly growing scale‑up based in Munich, Barcelona, Madrid and Cluj. With a team consisting of 350+ passionate and skilled ML Engineers, Data Scientists, and Developers, we are dedicated to our ambitious objective of democratizing AI.

We have harnessed cutting‑edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.

Our vision is to establish ourselves as the preferred platform for AI‑driven decision‑making, setting new standards in the industry. We firmly believe that our state‑of‑the‑art technology empowers organizations to make faster and more intelligent choices.

In this role, your internal title will be Business Impact Lead, as you will be part of our Business Impact team here in NYC! As a Business Impact Lead, you will have the opportunity to be at the forefront of this transformative movement, shaping the future of intelligent decision‑making in remarkable ways.

• Take ownership of non‑technical development, focusing on delivering impactful solutions for our valued customers.
• Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
• Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
• With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

• Bachelor, Master or MBA degree
• 7+ years of experience in Customer Success, Solutions Engineering, Business, and/or Product Management, with SaaS experience
• Experience working with large enterprise Pharma customers (Fortune Global 500/Big Pharma/Pharma 50)
• Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations.
• Prioritize tasks in a fast‑paced environment with multiple stakeholders.
• Independent worker and being able to take responsibility that timelines are met.
• Strategically look at the bigger picture and not tunnel vision on small details.
• Simplify the complex and communicate the same way.

Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast‑growing applied AI scale‑up operating across Munich, Madrid, Barcelona, New York City, and Cluj‑Napoca. Our AI‑powered mobile app delivers real‑time, actionable business insights, empowering enterprises to make smarter, faster decisions and break silos at scale.

If you’re ready to shape the future of AI decision‑making and work at the intersection of innovation and impact, join us!

• We are an internationally diverse and dynamic team with more than 30 nationalities.
• We are hybrid, 2-3 days a week, in our NYC / Hudson Yards office.
• We develop high‑quality, beautiful software, and thus create sustainable added value for our customers.
• We pay competitive salaries and reward performance.
• We live an open feedback culture so that we can constantly reflect and improve.
• We offer flexible remote work with free time management within the projects.
• We enjoy new technologies, are open for innovative ideas and foster trial and error principles.
• We give freedom for further training because lifelong learning is important to us.
• We do cool and fun off‑sites (e.g. Ibiza, Miami, Kitzbühel), and regular casual get‑togethers.

Mid‑Senior level

Full‑time

Analyst and Management

Software Development

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