Process Specialist; Spanish speaking

Process Specialist (Spanish speaking) – Infosys

Join Infosys as a Process Specialist in our Atlanta, GA hybrid location (work from home or office). You will monitor incoming work requests to ensure accuracy and completeness, work closely with our clients to clarify ambiguous or incomplete requests, and help implement new processes and procedures for the team.

Atlanta, GA (Hybrid)

• Monitors incoming work requests for instruction accuracy and completeness
• Works with the client to supplement or clarify incomplete or ambiguous requests
• Monitors workflow and deliverable dates to ensure compliance with client service standards
• Performs quality control review of processed work and client deliverables
• Tracks audit results to improve individual performance and develop system enhancements
• Be or become a Subject Matter Expert on the processes and procedures, client products, policy administration, record‑keeping systems, and any ancillary systems required for the role
• Trains new team members in operational functions including client‑specific procedures, service level agreements, the use of internal systems, and client‑specific tools
• Facilitates new processes and procedures, working with immediate supervisor/manager to define workflows for efficient and accurate processing of assigned business
• Assists in integrating new processes into existing operations
• Tracks and reports productivity and service measurements to immediate supervisor/manager regularly to improve team and individual effectiveness
• Assists in documenting client‑specific processes and procedures
• Assists in monthly metrics reporting for volume and accuracy of work performed in the group
• Performs additional tasks as needed or requested
• Is willing to cross‑skill and manage items for multiple businesses as needed
• Supports resolution of escalations/complaints and interfaces with customers/producers to clarify issues and fix them in a timely manner, adhering to SLA
• Ensures day‑to‑day production work is performed

• Excellent prioritization skills to ensure critical items are handled efficiently in production
• Excellent team player
• Strong collaboration across all teams
• Excellent understanding of system tools, especially Microsoft Suite, and ability to learn/troubleshoot basic system issues
• Proactiveness
• Spanish speaking and reading required

• High School or foreign equivalent from an accredited institution
• At least 2 years of relevant work experience in BPO sector, working with data

• Strong understanding of advisor/client relationships
• Two (2) years in a client‑facing role or as a lead
• Insurance and/or financial industry knowledge
• Experience in the Financial Services sector working with data or trade processing
• Analytical skills
• Good understanding of McCamish Systems’ functionality and service offerings
• Project management skills

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
• The job requires sitting and working at a computer for extended periods and communicating by telephone, email, or in person.

Infosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. We began as a virtual insurance company in 1985 and evolved into a commercial services provider in 1995. Our operations span Atlanta, GA and Des Moines, IA in the USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply.

We are unable to sponsor at this time.

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