Client Relationship Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Voya is searching for a Client Relationship Consultant who would manage, coordinate, and oversee implementation projects in the Be Ready program for new and existing plan sponsors across markets. Provide support and ongoing program event management post implementation.

• Lead project implementation efforts for successful rollout of Be Ready program and services to new and existing clients. Manage project initiation, data gathering and planning, and program implementation across multiple projects. Review for success after initial implementation and make program adjustments as necessary to fit client and advisor needs.
• Provide support on project management work and effectively collaborate with various internal / external business partners (Relationship Managers, Communication Managers, Financial Advisors, marketing, etc.) to ensure a successful and timely implementation of program services.
• Collaborate directly with plan sponsors, relationship managers, and communication managers, to determine type of program services needed. Work with financial advisors and internal business partners to determine resources to be assigned for a successful implementation and support and maintenance required for an effective program.
• Develop and manage project plans for execution of multiple tasks associated with each implementation project, ensure target date deliverables, and project resource and event management.
• Conduct ongoing meetings with all involved parties to monitor the progress of new implementation projects and on existing Be Ready programs and resolve any issues that may impede the progress (program success).
• Play in active relationship management role with the plan sponsor and advisors to maintain ongoing engagements and program effectiveness.
• Provide support as a SME to financial advisors and admin assistants through pre/post engagement and systems training for proper tracking and reporting.
• Generate and provide reporting to internal and external parties.
• Other duties as assigned.

• Minimum 7 years business experience with 2+ years’ experience in Retirement Plans required
• Experience interacting with members of management other than direct Manager in work situations
• Excellent interpersonal and written communication skills
• Proficient in various desktop and internet based applications
• Strong organizational, analytical and problem-solving skills
• Strong Time Management skills
• Independent self-starter who thinks proactively.

• College degree or equivalent experience preferred
• At least 3 + years’ experience managing or playing a major role in corporate projects (including systems projects) preferred

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Voya is committed to pay that’s fair and equitable, which means…