Director of Licensing & Carrier Contracting - Remote; CST or EST

Overview

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At One Digital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.

Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity:

Summary:

One Digital is a leading strategic advisory firm focused on delivering comprehensive employee benefits, insurance, and HR solutions. Our mission is to empower businesses and individuals through innovative, compliant, and efficient services that drive growth and operational excellence.

The Director of Licensing & Carrier Contracting leads all aspects of insurance licensing, carrier appointments, carrier portal access, and agency book of business migration for our Employee Benefits and Property & Casualty practices. This role ensures seamless onboarding and integration for new and existing associates, driving operational excellence and regulatory compliance. The Director oversees a diverse team of US-based and offshore professionals, fostering a culture of continuous improvement and high performance.

• Develop and implement departmental strategies to support organizational growth, process efficiency, and team development, with clear KPIs for licensing and carrier appointment timeliness and accuracy and book of business migration completion.

• Oversee the integration of newly acquired agencies, ensuring timely migration of books of business in compliance with carrier requirements.

• Manage all aspects of agent and agency licensing, including application submission, renewals, compliance monitoring, and issue resolution.

• Establish, document, and maintain standardized processes and service level agreements (SLAs) for all teams, regularly reviewing performance metrics and driving continuous improvement.

• Maximize the use of technology platforms (e.g., Agent Sync), implement best practices and align with industry standards.

• Oversee and manage the team’s ticketing system (Freshdesk) by monitoring work volume, tracking performance metrics, and ensuring consistent adherence to established service level agreements (SLAs). Regularly review ticket queues to prioritize tasks, identify bottlenecks, and allocate resources effectively. Analyze ticket resolution times and service quality to ensure the team meets or exceeds SLAs and implement process improvements as needed to maintain high standards of responsiveness and stakeholder satisfaction.

• Build and nurture relationships with key insurance carriers and technology vendors to improve cooperation, responsiveness, and define best practices.

• Monitor carrier, state, and legal requirements related to licensing and onboarding to ensure full compliance.

• Collaborate with internal stakeholders (Sales, Compliance, IT, Finance, and M&A) to align processes and resolve escalated issues.

• Track, analyze, and report on departmental KPIs, providing regular status updates to local offices and senior leadership.

• Lead, mentor, and support agency onboarding, carrier portal, and licensing teams, including US-based and offshore staff.

• Manage departmental resources, including budget, schedules, and projects, ensuring alignment with organizational objectives.

• Develop and continuously improve standard operating procedures for onboarding, licensing, and portal management.

• Perform other job-related duties as assigned.

• Minimum 8 years of progressive experience in…