Client Delivery Specialist; Hybrid

Overview

About the Role

This fast-paced, internal operational role is essential to driving efficiency for the Client Success Team. You will provide administrative and operational support to Client Success Leads, ensuring they can meet client deliverables to drive retention and satisfaction. Strong project management and organizational skills are key, as you will support multiple Client Success Leads s cross-functional role will partner with Growth, Sales, Analytics, Marketing, Operations, Product, and Clinical to provide excellent support to our client-facing Leads.

A strong customer-centric mindset, coupled with excellent communication and collaboration skills, is essential to fostering strong relationships with the Client Success team and cross-functional departments.

• Operational Execution:
  Successful management and execution on a variety of owned projects and assisting on other department and cross-functional projects. Support multiple Client Leads to ensure efficient and error-free execution in their daily work.

• Relationship building:
  Build strong, trusting relationships with cross-functional stakeholders (legal, reporting, sales, member support, billing, marketing) to drive outcomes for our clients alongside our Client Success Leads.

• Event Organization:
  Support event organization and marketing efforts across teams (planning, scheduling, monitoring success and follow up). Work with marketing to develop, customize and review materials for client events.

• First-Contact Resolution:
  Successfully resolving client issues or inquiries from member support and billing.

• Data Management & Analysis:

  • Entry and Accuracy:
    Enter and maintain accurate and up to date client information leveraging client success tools.

  • Reporting preparation:
    Ability to generate client reports for CS Leads.

  • Marketing & Reporting Segmentation:
    Ability to segment client data based on custom criteria.

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

• Attention to detail:
  Extreme attention to detail and accuracy. Understands the downstream effects of careless errors and has a strong drive for flawless execution and delivery.
• Action Oriented:
  Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Communicate effectively:
  Able to communicate with other team members and cross functional stakeholders in ways that conveys both clarity of thought and rigor, while being concise - be that via written or verbal communication.

• Self-starter:
  Can work independently with little oversight, able to execute tasks and projects in an environment with competing demands.

• Create trust:
  Always acting in the best interest of our members, clients, and the company.

• Experience at a high-growth company and understand the associated challenges
• Digital health, and the startup work environment

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $72,000 - $98,000.

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere.

The company is headquartered in San Francisco,…