Knowledge Manager, Business

Job Description

OES Equipment, part of the DPR Family of Companies, is a fast‑paced supply and rental equipment company in the construction industry. We are seeking an experienced Knowledge Manager to establish and sustain a unified knowledge management program. Under the direction of the OES T&I Team Lead, this role will oversee the development of a central process library, standardize documentation across OES’s operations, and ensure employees can easily access the information they need to perform their work safely, efficiently, and consistently.

• Partner with OES cross‑functional teams to design and lead the implementation of OES’s process library as the single source of truth for operational processes and best practices.
• Document standard business processes for all departments and roles in partnership with subject matter experts from the business.
• Maintain OES knowledge base and process libraries, as well as the OES‑specific content on the DPR intranet that DPR employees rely on to work effectively with OES.
• Develop metadata structures, templates, and governance models that make process information easy to maintain and find.
• Ensure metadata and structuring decisions support future integration opportunities with OES operational systems and DPR enterprise KM where appropriate.
• Integrate the process library with existing OES business systems (e.g., ERP, inventory, safety, HR) to create seamless access to relevant information.
• Establish governance workflows for process creation, review, and approval.
• Maintain content quality by developing standards for documentation, formatting, and version control.
• Build contributor guidelines and train OES employees on how to submit or update content.
• Promote consistent use of OES’s process library and knowledge resources through training, onboarding, and communication.
• Measure system usage and incorporate employee feedback to identify improvements and drive continuous adoption of OES’s knowledge resources.
• Develop clear contributor guidelines and maintain training materials to onboard new content contributors and maintain long‑term content quality.
• Partner with DPR’s KM team to ensure shared knowledge (e.g., safety practices, benefits, ordering processes) is accessible across both organizations where appropriate, and to align on taxonomy and governance standards.
• Collaborate with OES business units and DPR counterparts to identify opportunities for knowledge integration and shared taxonomy.
• Serve as the primary liaison to DPR’s Knowledge Management team for system alignment, governance practices, and cross‑company integration opportunities.
• Represent OES in cross‑company KM initiatives that support the broader enterprise knowledge ecosystem.

• Excellent organizational, collaboration, and communication skills.
• Able to work effectively across multiple teams and levels.
• Flexible and able to adjust to process changes.
• Effectively manage multiple projects and assignments concurrently.
• Curiosity and ability to translate operational expertise into structured, usable knowledge.

• Bachelor’s degree in Business Administration, Information Systems, Construction Management, or related field.
• 3+ years of experience in knowledge management, operations systems, process documentation, or related disciplines, including collaborating with diverse stakeholders, leadership, end users and external vendors.
• Demonstrated experience building or managing a knowledge base, process library, or similar repository.
• Experience designing or implementing process documentation standards, including templates, workflows, and review cycles.
• Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, Service Now, Confluence or similar).
• Knowledge of commercial construction, rental equipment, and supply chain processes and workflows and financials is preferred.

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel may be required for meetings (estimated at a maximum quarterly but may flex based on project or program needs).
• While this is a hybrid role with most time being spent working from home, attendance at important meetings and events at the local OES Equipment/DPR office is required.