Associate, Financial Operations

The Role

Every day, we do exciting work that makes a difference to startup founders and business owners. At Pilot, you will be helping clients solve critical operational challenges. Our team works with a multitude of high‑growth startup founders and business owners from different industries and stages as their trusted operational partner and hands‑on Financial Operations consultant.

As an Associate on the Financial Operations team, you will work with colleagues from top tech companies and fast‑growing businesses. Together, our team delivers world‑class operational support across payroll, benefits, AP/AR, equity administration, and compliance. You will have endless opportunities to be a problem solver, creative thinker, and new business builder.

Partner with senior team members to help our clients:

• Execute day‑to‑day operational tasks for our clients including payroll processing, benefits administration, AP/AR workflows, and equity grant tracking
• Apply operational best practices and support implementation of systems like Gusto, Rippling, Deel, Carta, and
• Communicate with clients regularly to provide updates and address their operational needs
• Be part of the world's preeminent operational services tech‑enabled firm – a trusted partner for our clients on their most important operational decisions
• Conduct research on operational tools and best practices required for customer service delivery
• Keep operational projects on track with ongoing monitoring and status updates
• Support successful compliance requirements by tracking deadlines and ensuring timely completion

In partnership with the team and cross‑functional partners, you will also:

• Execute the strategies to address areas of opportunity within Pilot Financial Operations
• Implement improvements in operational and business KPIs for Financial Operations Recommend and drive process improvements to maximize accuracy and efficiency within our offering

We are looking for people who demonstrate these qualities:

• 1–2 years of relevant operational experience; previous experience in back‑office operations, startup operations, or a fast‑growing company environment is a plus
• Experience with operational tools such as Gusto, Rippling, , or similar platforms preferred
• Advanced Excel skills with the ability to swiftly and effectively translate ambiguity into succinct outputs (Notion experience a plus)
• Highly detail‑oriented with the ability to consume and process large amounts of operational information
• Excellent verbal and written communication skills
• High attention to detail and ability to deliver accurate, high‑quality outputs with minimal revisions
• Highly entrepreneurial and able to thrive in an ambiguous, fast‑paced, and cross‑functional environment
• Systematic thinker and able to carry out rigorous problem‑solving as a self‑starter
• A proven ability to build strong collaborative working relationships with the immediate team
• This position is only available for remote employment in the United States in the following states: CA, GA, NY, NC, TN, TX, and WA

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts – which Pilot hires as full‑time, U.S.

-based employees – who learn the ins‑and‑outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 2,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world‑class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to…