Sr. Vendor Manager; Remote

Sr. Vendor Performance Manager (Remote)

Company:
Jobgether

This position is posted by Jobgether on behalf of a partner company. The role involves managing and enhancing relationships with third‑party program partners, ensuring compliance with performance standards and financial accountability, and driving excellence in service delivery for 28 million members.

• Serve as key account manager for assigned vendors, ensuring effective communication, contract compliance, and optimal performance.
• Manage vendor utilization, including coordinating services with the Health Plan and/or Operations Departments.
• Provide and share monthly SLA performance dashboards and reporting, addressing SLA performance issues.
• Request or assist in development of corrective action plans for unmet standards and implement them when necessary.
• Track, analyze, and report on vendor performance and opportunities for improvement.
• Create and manage vendor scorecards and associated ratings/correction plans.
• Coordinate with Medical Management, Member Services, and Provider Services to educate and communicate expectations, performance, and procedures to vendors.
• Schedule and conduct monthly meetings with delegated entities and document discussions, issues, attendees, and action items.
• Research and resolve claim disputes with vendors, members, or providers and route to the appropriate parties for resolution.
• Work closely with internal stakeholders to ensure vendors meet business needs and objectives.

• Bachelor’s Degree in Business Administration, Public Administration, related field, or equivalent experience.
• 5+ years of account‑management experience working with Primary Care Providers in Healthcare or related fields.
• Ability to present to executive‑level teams at delegated entities.
• Proficiency in performance‑management standards and operational compliance.
• Strong analytical skills for tracking and reporting vendor performance.
• Excellent communication and interpersonal skills for effective relationship management.

• Competitive pay range: $70,100.00 – $ per year.
• Comprehensive benefits package including health insurance, 401(k), and stock purchase plans.
• Tuition reimbursement and paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office schedules.
• Opportunities for professional growth and development.

• Location:
  
  Chicago, IL (Remote)
• Salary: $70,100.00 – $ per year
• Employment type:
  
  Full‑time
• Seniority level:
  Mid‑Senior level
• Job function:
  Research, Analyst, and Information Technology
• Industry: Internet Marketplace Platforms