Board Revenue Concessions Manager; FTC

Overview

Carnival UK is in search of an On Board Revenue Concessions Manager (9 Month FTC), who is crucial in supporting our organisational direction and nurturing a high-performing team. Your primary mission is to drive revenue growth and elevate the guest experience by managing a high-value third-party partnership. A key focus of this 9-month fixed term contract will be taking ownership of the Photo category, ensuring our photo experiences and propositions are innovative, brand-aligned, and high-performing.

• Strategic Growth:
  Execute the annual business plan to maximise sales and meet ambitious revenue and KPI targets.
• Relationship Management:
  Act as the primary lead for the Photo concession partner, nurturing senior-level relationships to ensure operational excellence.
• Performance Analysis:
  Monitor P&L and trading results, identify trends and implement tactical interventions to address underperformance.
• Brand Alignment:
  Collaborate with Brand and Guest Experience teams to ensure photo services and events resonate with our diverse guest demographics.
• Project Leadership:
  Support onboard refurbishments, elevation projects, and the rollout of new commercial marketing initiatives.
• Operations &
  
  Experience:
  
  Manage photo concessions and deliver photo experiences.
• Relationship Management (B2B):
  Demonstrate strong B2B relationship management skills.
• Concessions Background:
  Bring experience in concessions management, ideally within photo services or similar environments.
• Leadership & Independence:
  Proactive leader who can work with high independence in a fast-paced environment.

• Commercial Acumen:
  Strong background in budget management, revenue forecasting, and data-driven decision-making.
• Relationship Mastery:
  Exceptional relationship management skills with the ability to influence stakeholders both shoreside and across our fleet.
• Photo Concessions Expertise:
  Experience in managing photo services is highly desirable.
• Agility:
  Ability to manage complex projects and move quickly to capitalise on market opportunities.
• Travel & Concessions
  
  Experience:
  
  Experience in the travel/cruise industry; experience in concessions (high-street, cruise, travel, ecommerce).
• Partner Management:
  Experience managing a large concession business partner, ideally within a B2B environment.
• Remote & Cross-Location
  
  Collaboration:
  
  Experience working with remote-based teams across multiple locations and time zones.
• Conflict Resolution & Project Management:
  Experience in conflict resolution and project management.
• Event & Marketing Insight:
  Understanding of event and marketing activity to support driving sales.

We are a Catalyst for Change and value diversity. We are interested in candidates who have experience in the travel and/or cruise industry, concessions, managing large partners, and working with remote teams across time zones. Our culture emphasizes safety, sustainability, compliance, and inclusion.

Holidays are one of life s greatest pleasures. There is no better holiday than a cruise. We are part of the world s largest holiday travel and leisure company, delivering iconic brands such as P&O Cruises and Cunard. Our Culture Essentials describe the expectations we have for ourselves and each other. We aim to become Travel s Employer of Choice through safe, sustainable, compliant operations and a diverse, inclusive environment.

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal