People Services Advisor

We are seeking a People Services Advisor to join the Post Offer Team within People Services on an 8-month secondment basis. As a People Services Advisor you will provide high quality consistent advice whilst administering processes within the team maintaining defined framework service level agreements (SLA’s).

We are happy to consider flexible working approaches to help you perform at your best.
This is a 8 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you ll spend at least two days per week, or if part time you ll spend 40% of your working time,
based at our Northampton office.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you ll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application

The hiring manager for this role is Abby Gleeson and the main recruitment contact is Thomas Pegg.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You will be working closely with your colleagues in Recruitment and People Services to ensure a seamless candidate and hiring manager experience. The successful applicant will be managing their own workload whilst prioritising appropriately to achieve project deadlines and SLA’s. Liaising with third party suppliers and relevant stakeholders, building strong, lasting relationships while administering offers and contracts for both internal and external early careers candidates.

In this role you will respond to general enquiry emails to support candidates and hiring managers within agreed SLA’s while operating within GDPR and in accordance to FCA/PRA regulatory requirements. You will also ensure accuracy of keying within People Cloud and maintain knowledge and understanding to provide guidance on UKVI right to work requirements and visas

You’ll be resolving day to day on-boarding enquires, issues and complaints; investigating where necessary to achieve a full resolution ensuring a high standard of customer service is applied by proactively working with the immediate and wider People & Culture teams. You’ll identify potential improvements to processes throughthecreation and updating of “How to Guides” and you will support training team member sand cross skilling within the teams.