Switchboard/PBX Operator
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-01-23
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Business
Emergency Crisis Mgmt/ Disaster Relief
Overview
The Colorado Mental Health Institute at Fort Logan (CMHHIFL) is one of two state hospitals serving the community. It offers inpatient treatment to adults aged 18–59, with 94 beds across four treatment units. The hospital includes specialized forensic units and provides psychiatric stabilization, restoration treatment, medical services, occupational therapy, neuropsychological‑rehabilitation, and trauma‑informed care.
Purpose of the PositionThis role provides safety and communication services to staff and patients at CMHH‑Fort Logan, including emergency procedures, dispatch, vehicle management, documentation, and front‑desk reception.
Responsibilities- Answer and direct incoming telephone calls, provide general information, and screen visitors for safety.
- Dispatch Public Safety Officers via police‑band radio for emergencies and routine calls.
- Coordinate responses to medical emergencies, tornadoes, bomb threats, and triage; contact local law enforcement for serious offenses.
- Manage State vehicle assignments after hours, weekends, and holidays; maintain a pickup log.
- Maintain logs of safety calls, medical staff calls, nursing supervisors, housekeeping, and alarms; brief staff during shift changes.
- Provide directions to CMHHIFL, greet visitors, route them, and receive parcels and mail for the hospital.
Two (2) years of administrative and clerical experience in medical, clinical, or office settings.
SubstitutionsAppropriate education will substitute for the required experience on a year‑for‑year basis.
Conditions of Employment- Full background check required.
- Essential position; may involve shift work and unexpected or unusual hours.
- Former State employees with disciplinary terminations or resignations must disclose and explain the circumstances on the application.
If eliminated from consideration, applicants may file an appeal with the State Personnel Board or request a review by the State Personnel Director. Appeals must be submitted on the official appeal form, signed, and delivered to the Board or the State Personnel Director within ten (10) calendar days of receipt of notice.
Additional InformationThe job offer is contingent upon funding availability from all sources, including state and federal funds. For additional recruiting questions, contact
Benefits- Strong, secure retirement benefits (PERA defined benefit or contribution plan, 401(k), 457).
- Medical and dental health plans.
- Employer‑subsidized Health Savings Account.
- Paid life insurance.
- Short‑ and long‑term disability coverage.
- 11 paid holidays per year plus vacation and sick leave.
- Benefit Hub state employee discount program.
- Employee wellness program.
- Work‑life programs, flexible schedules, training, and more.
- Remote work arrangements for eligible positions.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- We believe in a people‑first approach: we serve Colorado people with an energized, inspired, and healthy team.
- Balance creates quality of life: we value flexibility, health, wellness, and employee engagement.
- We hold ourselves accountable: we take responsibility for results that improve Colorado’s health and human services.
- Transparency matters: we are open and honest with employees, partners, the public, and those we serve.
- We are ethical: we do what is right, not what is easy.
- Collaboration helps us rise together: we work with partners to achieve the best outcomes for Coloradans.
- We are committed to increasing diversity and providing culturally responsive programs and services; we encourage applicants from diverse backgrounds and abilities.
CDHS is committed to the full inclusion of all qualified individuals. If you have a disability and require reasonable accommodation during the application process, contact our ADAA Coordinator, Nancy Schmelzer, at or call 1‑800‑929‑0791.
Equal Opportunity EmployerThe State of Colorado is an equal opportunity employer.
Toll‑Free Applicant Technical SupportFor assistance, contact toll‑free customer support.
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