Departmental Supervisor ; Data Operations

Job Description

This position serves as the first‑line supervisor overseeing the daily activities of the Data Operations Unit. The unit provides data entry and imaging functions for Treasury customers. Key responsibilities include establishing and maintaining unit goals, performance metrics, and priorities; managing full‑time and temporary staff; leading a transition to a paperless environment; ensuring data input controls; investigating and correcting errors; communicating daily with customers;

and performing supervisory duties such as time and attendance, leave approval, performance reviews, and disciplinary action. The supervisor must understand IBM Data Cap imaging software, Siebel CRM, File Net, SAP, and Power BI systems to oversee Data Operations testing and implement technology improvements.

• Oversee daily activities and staff of the Data Operations Unit.
• Set unit goals, objectives and performance metrics.
• Prioritize work and direct full‑time and temporary employees to ensure timely document processing.
• Assist the transition to a paperless environment and establish data input controls.
• Investigate and correct data errors.
• Communicate daily with customers.
• Perform supervisory duties: time & attendance, leave approval, performance reviews, and disciplinary action.
• Understand and apply IBM Data Cap, Siebel CRM, File Net, SAP, and Power BI to test and improve Data Operations processes.
• Create and analyze reports and spreadsheets; develop procedures and training.
• Implement quality improvement and technology enhancements for the unit.

• High‑school diploma or equivalent.
• One year of experience equivalent to an experienced‑level technician, paraprofessional, or professional (e.g., Office Supervisor, Secretary Supervisor, Emergency Dispatch Supervisor, or Human Resources Customer Service Supervisor).

• Please attach a cover letter and detailed resume.
• Work must be performed in Michigan; relocation required for out‑of‑state candidates.
• Hybrid remote work: eligible to work remotely on Mondays, Thursdays, and Fridays; onsite Tuesdays and Wednesdays.
• Remote work requires a secure workstation with reliable internet (minimum 25 Mbps download, 5 Mbps upload).
• E‑Verify participation is required.
• Interviews conducted virtually via Microsoft Teams.
• Use of artificial intelligence software is prohibited during the selection process.

Full‑time position located in Michigan. Hybrid schedule: remote work on Mon, Thu, Fri; onsite Tuesdays and Wednesdays. Minimum internet bandwidth and secure workstation required.

The State of Michigan offers health, dental, vision, and mental health insurance; 401(k) and 457 retirement plans with matching contributions; paid time off, sick leave, and holidays; paid parental leave; bonus programs; and various employment benefits including tuition assistance, continuing education reimbursement, and flexible spending options.