Sales operations manager - Operations and delivery

Sales operations manager - Operations and delivery

United Kingdom

Posted Tuesday 20 January 2026 at 01:00

Salary: From £37,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: PRS3 (internal use only)

Hours: 35 hours per week

Job Type: Permanent

Reports into: Head of operations

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The team:

Customer & Sector Enablement brings together key revenue generating functions including Student Services, Data Analytics, Trust & Identity and Open Athens, alongside sales enablement for customers, HE, FE and skills. With 200+ colleagues across multiple disciplines and some global delivery, it’s a high energy, collaborative directorate focused on achieving ambitious business targets. A major priority is driving high value sales of Jisc products and services into existing and new markets to grow sustainable revenue and reduce reliance on grant funding.

The role:

This is an evolving role shaped by the growing need for effective sales processes around product introduction, to drive revenue and help the sales teams sell and deliver for their customers. You’ll work alongside the Deputy director of sales operations and enablement as well as independently, make informed decisions and influence senior stakeholders, including heads of product and relationship management across HE and FE.

You’ll collaborate closely with the Director of Product, the Head of Commercial in GCTO and finance partners to ensure products are ready for sale and service in line with revenue commitments. You will achieve this by leading planning cycles across sales and product teams, overseeing monthly forecasting, performance and the annual planning process. You’ll also own sales operations within the wider operations function, working closely with deputy directors in the customer sales team.

The operations team provides essential support to the Customer & Sector Enablement Managing Director, senior leadership team and the wider directorate, as well as shared services such as CRM and member subscriptions.

What you’ll be doing:>

• Ownership of the annual sales planning schedule, quarterly reviews and monthly sales pipeline meeting schedule and chairing. Responsibility for managing stakeholders’ business-wide at all levels (sector heads, heads of product) within the virtual team to undertake the agreed tasks.
• Ownership and ensuring effective delivery of the annual sales launch event, working with the director and deputy directors of sales.
• Developing a full working knowledge and understanding of Jisc sales targets across the CSE directorate. Use the CRM to populate the monthly performance reports and compile summaries with input from commercial directors.
• Driving project planning around PLM and sales targets, and alignment with project timelines and constraints.
• Supporting project governance – including preparing documentation, managing risks, stage gates, weekly and monthly reporting, decision logging, and budget tracking.

What we are looking for:

• Strong understanding of sales strategies, processes, and performance metrics.
• Demonstrable experience in planning, running and delivering projects.
• Experience of managing senior and executive stakeholders.
• Experience in supporting and optimising sales teams.
• Ability to communicate and Influence at all levels to get tasks and projects completed.

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