Business Analyst

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard serves a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We are looking for an experienced Business Analyst with expertise in Mobile Apps tailored to e-commerce and trade sales environments. This role is key in enhancing our ERP's capabilities to meet the complex requirements of operations, including purchase order processing, warehouse management, stock checking, delivery management, and sales. The ideal candidate will bring practical knowledge of digital marketplaces, web-stores and warehouse management systems and be familiar with both B2B and B2C eCommerce solutions.

• Subject Matter Expertise:
  Serve as the in‑house expert for Mobile Apps and e‑Commerce, developing a deep understanding of Klipboard's current offerings and their configuration capabilities. Act as the bridge between stakeholders, product managers, UX/UI designers and developers ensuring that our mobile products deliver maximum value to our users and align with strategic goals.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with stakeholders and cross‑functional teams to elicit, analyse and translate customer requirements into product features and enhancements.
• Requirement Documentation:
  Develop precise, detailed documentation for functional and technical requirements. Your specifications will guide development teams to implement effective functionalities based on market insights and customer needs.
• Solution Design and Validation:
  Partner with product owners and development teams to validate solution designs, ensuring compatibility with complex trade and e‑commerce needs. You’ll contribute to the creation of ERP enhancements that streamline workflows for B2B and B2C.
• User Acceptance Testing (UAT):
  Lead UAT activities, involving key users to validate system readiness. You’ll design scenarios that capture the end‑to‑end life cycles, including purchase receipts, stock checking, delivery management and warehouse management, ensuring readiness for real‑world application.

• Analytical and Problem‑Solving
  
  Skills:
  
  Advanced analytical skills with a methodical approach to solving complex issues. Skilled in interpreting data, identifying trends, and providing solutions that enhance operational efficiency and customer satisfaction.
• Communication and Influence:
  Strong communicator with the ability to convey complex requirements to technical and non‑technical stakeholders. Present insights clearly, building consensus and influencing key decision‑makers.
• Agile and Product Development:
  Demonstrated experience in Agile environments and iterative development, with the adaptability to respond to evolving requirements and e‑commerce market trends.
• Process Modelling:
  Skilled in mapping end‑to‑end workflows, ensuring the ERP solution is capable of managing multi‑channel sales operations, customer‑specific pricing, and complex purchase orders.

• Educational Background:
  Bachelor’s degree in business management, e‑Commerce, operations, or a related field. Advanced qualifications in e‑commerce or trade operations are advantageous.
• Professional
  
  Experience:
  
  Minimum of 5 years in a business analysis role with significant experience in processes…