Key Account Coordinator; Remote

Location:

Remote (Colombia and South Africa)

Contract:

Independent Contractor

Schedule:

Full-Time, Monday-Friday, EST

About The Company:

We are a rapidly growing consumer goods brand reimagining how people purchase and experience consumer products. As we expand our presence in the retail wholesale channel, we are seeking a dedicated team member to deliver best-in-class operational support to our national account partners.

• Account Coordination & Communication
  Serve as the day-to-day operational liaison for assigned key accounts, ensuring seamless communication between internal teams and wholesale partners across North America.
• Manage inbound client requests, ensuring timely follow-up and close collaboration with Key Account Managers (KAMs).
• Support the preparation of client-facing materials, including business reviews, pitch decks, and reports aligned with brand and commercial objectives.
• Attend weekly meetings with KAMs and senior leadership; participate in client calls as needed to document next steps and ensure follow-through on deliverables.

• Cross-Functional Collaboration
  Partner with the Sales Operations Coordinator on logistics-related support, including order flow visibility, fulfillment updates, and fixture/sample tracking.
• Collaborate with Commercial Leadership and Trade Marketing to align marketing activations, promotions, and sell-in initiatives for key accounts.
• Coordinate with Merchandising Managers and Planning teams to ensure new product launches are accurately reflected in account assortments and materials.
• Work cross-functionally with Finance, Data & Analytics, and Customer Success teams to collect, synthesize, and report on key performance metrics.

• Reporting & Analysis
  Compile and analyze internal and external data (sell-through, returns, marketing performance) to provide actionable insights to KAMs.
• Prepare weekly and quarterly reports on account performance, upcoming launches, and key deliverables.
• Maintain data accuracy for contracts, assortments, and sales documentation within reporting systems (e.g., Looker, CRM).
• Monitor weekly sell-out data, monthly inventory-on-hand reports, and quarterly forecasts to support collaborative replenishment planning and service-level excellence.

• Presentation & Strategic Support
  Prepare high-quality client presentations, proposals, and business review decks in partnership with KAMs and cross-functional teams.
• Support the development of client engagement plans, strategic playbooks, and post-launch performance summaries.
• Assist in coordinating joint marketing initiatives with Trade Marketing and Creative teams to ensure timely delivery of account assets.

• Highly organized and detail-oriented, with strong project coordination and follow-through skills.
• A confident communicator who thrives in a fast-paced, cross-functional, global environment.
• Skilled at managing multiple priorities while maintaining accuracy under tight deadlines.
• A proactive problem solver who anticipates account needs and delivers polished, professional outputs.
• Culturally fluent and adaptable when supporting partners across North America.

• 2-5 years of experience supporting enterprise or national account teams within wholesale, consumer goods, or regulated industries.
• Solid MS Excel experience (pivot, V-Look up/XLook up)
• Fluency in at least one secondary language (Spanish or French) is strongly preferred (written and verbal).
• Strong written and verbal communication skills for internal and client-facing collaboration.
• Proficiency in Microsoft Suite, Monday, Looker, CRM, or similar reporting tools.
• Experience working cross-functionally with sales, operations, finance, and marketing teams.
• Proven ability to prepare executive- and client-ready presentations, reports, and business reviews.
• Demonstrated organizational excellence, with strong data accuracy and confidentiality standards.

• Experience in optical, vision care, or high-volume accessories industries.
• Familiarity with retail merchandising, assortment planning, or product lifecycle management.
• Experience supporting joint marketing campaigns or retail brand activations.
• Working knowledge of North American retail ecosystems and cross-border account management.