Business Readiness Consultant; Remote

PURPOSE

The Business Consultant (Business Readiness) provides expertise in tailored, strategic, and critical work to help design, launch, and execute programs that support initiatives in the changing healthcare environment. This position will play a key role in delivering on all aspects of the business readiness framework on enterprise, cross functional programs and projects. The incumbent will function as a champion of business readiness methodologies and implementation throughout the organization.

• Provide subject matter expertise in a particular area (including but not limited to one or more of the following: organizational change management, project management, communication, value realization, training, user acceptance testing, etc.) that contributes to the effective accomplishment business readiness activities in support of strategic initiative goals. Responsible for scoping, planning and leading business readiness activities for multiple projects and initiatives and ensuring internal stakeholders, customers, and third parties are engaged in the business readiness program effectively.
• Facilitate Business Readiness Playbook activities. Minimize exposure and risk on projects and programs, including optimizing the timing of release of project deliverables into business operations and preparing the client and stakeholders for the transition. Ensure that projects follow appropriately scaled best practices and established processes, procedures and guidelines.
• Business Readiness Playbook process improvement. Introduce relevant best practices to the organization. Contribute to the continuous enhancement of the Business Readiness framework and supporting capabilities. Review and support task coordination while identifying potential process improvements. Responsible for developing analytical tools and visualizations (e.g., models, dashboards, etc.) to assess business readiness needs and performance.
• Build trusted relationships within Care First to deepen subject‑matter expertise, find opportunities to synchronize, and ensure close coordination with teams in the execution of their areas of responsibility. Work collaboratively with other partners in support of business readiness (e.g., Training, Communications, Org Change Management, IT Ops Readiness, Finance) to improve the business change impact on current and upcoming strategic initiatives. Manage resources (change agents and champions) within a matrix environment to lead change management improvement initiatives across the enterprise.
  
  Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise. Provide guidance and coaching to project team members of varying levels and disciplines on change‑management best practices.

Education Level: Bachelor’s Degree or, in lieu of a Bachelor’s degree, an additional four years of relevant work experience is required in addition to the required work experience.

Experience: Five years of experience in business development, operational technology support, general business operations and/or consulting experience.

• Project Management Professional (PMP).

• Understands business goals and priorities.
• Follows evolving market, industry and consumer trends.
• Effectively communicates complex ideas both verbally and in writing.
• Exceptional project management, facilitation and organizational skills.
• Excellent relationship‑management skills.
• Strategic thinker, problem solver, and collaborator who can drive engagement and discussions.
• Significant experience with MS Office (Excel, PowerPoint, Word).
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence; must effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

$88,776 - $176,319

Salary Range Disclaimer: The disclosed range estimate has not been adjusted for the applicable geographic differential…