Account Manager

Role:
Account Manager

Location:

UK, London

Job type:
Full time, permanent – hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

You’ll play a pivotal role in shaping our client relationships and driving the success of student recruitment partnerships. You will work closely with university recruitment, admissions, and marketing teams to deliver results, enhance client engagement, and drive revenue growth. With a mix of strategic thinking and hands‑on execution, you’ll help lead the way in strengthening QS’s position as a trusted partner in student recruitment.

This is an exciting opportunity for someone who thrives in a fast‑paced, results‑driven environment and is passionate about making a meaningful difference in the education sector. You will have the chance to build and maintain relationships with key stakeholders, guide strategic direction, and contribute to the success of both QS and our client institutions.

• Impactful Work:
  You’ll be at the forefront of helping universities worldwide connect with the best talent. Your work will directly influence the success of educational institutions and their student recruitment strategies.
• Growth Opportunities:
  At QS, we are committed to your professional growth. You’ll have opportunities to develop your skills in client management, strategy, and operations, while contributing to innovative projects in the education sector.
• Global Exposure:
  With a diverse portfolio of clients, you’ll gain exposure to global education trends and the opportunity to work in a multicultural environment.
• Collaborative Culture:
  Join a passionate and supportive team where your contributions are valued and your success is celebrated. At QS, we thrive through collaboration, creativity, and a shared commitment to excellence.

• Manage and renew client contracts within your portfolio, ensuring timely execution and growth opportunities.
• Identify opportunities to expand services and increase revenue through upselling and new service offerings.
• Maintain strong, collaborative relationships with university recruitment, admissions, and marketing teams, ensuring the successful delivery of client strategies.
• Act as the primary point of contact for clients, resolving any issues and maintaining high levels of satisfaction.
• Conduct bi‑annual enrolment reporting, presenting compelling ROI stories to clients.
• Leverage client and market data to help universities shape their enrolment and marketing strategies, positioning QS as a strategic partner rather than a service provider.
• Use insight‑driven recommendations to influence client decision‑making and support long‑term revenue growth.
• Proactively share data‑backed best practices and…