Membership Journeys Manager

Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation

Hybrid – Central London (1–2 days) + Home-Based

Full Time | Permanent

A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Journeys Manager to own and deliver an outstanding end-to-end member journey.

This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.

This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.

Own the membership journey end to end

• Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
• Act as a primary point of contact for member enquiries, issues, and escalations

Drive retention and engagement

• Support account management activity to maintain strong retention levels
• Use CRM data and insight to identify risks, opportunities, and engagement trends

Manage membership operations and data

• Maintain accurate membership records and ensure data integrity across CRM systems
• Oversee compliance with GDPR and data protection best practice
• Reconcile membership data and invoicing with finance and commercial colleagues

Improve systems and processes

• Design, implement, and continuously improve scalable membership workflows
• Act as a key stakeholder in CRM and digital transformation projects
• Champion automation and operational efficiency across membership activity

Collaborate across the organisation

• Work closely with commercial, events, marketing, and partnerships teams
• Support events through member engagement and on-the-ground coordination when required
• Provide clear reporting and insights to senior stakeholders

• Proven experience in membership management, client services, account management, or a similar role
• Strong organisational skills with excellent attention to detail
• Confidence managing CRM systems, data reporting, and workflows
• A professional, empathetic approach to member relationships
• Experience working cross-functionally in a fast-paced organisation
• Clear written and verbal communication skills
• A proactive, solutions-focused mindset

Experience with in a membership organisation, trade body, professional association, or values-led environment is highly desirable.

To apply, please send your CV.

Due to high application volume, only shortlisted candidates will be contacted within 10 working days.

Membership Bespoke is acting as a recruitment business for this role and encourages applications from all suitably qualified candidates.