Head of Commercial Relationship Management

Head of Commercial Relationship Management

Reports to:

Procurement Director

Location: Glasgow (Hybrid working - home / office, with travel as required)

Hours of Work: 40 hours / week, typically Monday - Friday - some flexibility may be required

The Head of Commercial Relationship Management will be responsible for the management of the Procurement and Commercial relationship with a specific Customer for City.

This would involve managing key procurement related projects, savings and change, leading supplier relationship management for key partners (building strong partnerships, unlocking efficiencies through to conducting performance improvement), supported by the wider Procurement - Category Management team who would be responsible for savings delivery.

You will have a team consisting of dedicated CRM support, helping you manage suppliers and report on performance (service delivery and financial).

You will create strong oversight and assurance processes and use data driven insight to give a view across the whole supplier network. Once in place, you’ll use this to monitor any emerging issues and risks in relation to supplier performance, legal or regulatory compliance, due diligence or financial control.

A key requirement of the role will be to lead on the customer’s supplier management improvement programme, owning supplier performance, communicating and embedding new governance in line with procurement best practice to enable the City to consistently measure and manage supplier performance and risk according to the materiality of the relationship and the services delivered. This SRM approach, once established will set targets to deliver additional value from its relationships.

Building partnerships that yield innovative solutions and continuous improvement.

• Own relationship management for all supplier relationships and contract delivery within the client account.
• Build strong engagement and trust with the customer contacts through the wider client team team using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
• Drive the team to deliver excellent service to the client and to drive the suppliers to excel in their delivery.
• Create and oversee a regular supplier audit regime to assure City and its customers of suppliers’ compliance regarding health and safety, and other key compliance aspects
• Work will customers to set annual budgets and ensure alignment within SRM Team to deliver schedule of services in line with budget
• Act as an escalation point for all supplier related issues
• Ensure that the supply chain deliver an effective reactive job process.
• Work with suppliers to ensure contractual commitments are adhered to.
• Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
• Manage all budgets within target, optimising the best value and where possible the lowest cost, without compromising service (where required)
• Review management information to ensure delivery of customer KPI’s/SLA’s and statutory obligations meet or exceed requirements
• Create a standard reporting pack for all key supplier relationships, providing a management summary to update Head of Procurement and Strategic Partnerships
• Attend regular monthly supplier service reviews (as appliable)
• investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the client response team to coordinate responses to the client.
• Communicate all material breaches or escalations to the Head of Procurement and Strategic Partnerships
• Ensure the effective implementation of escalation and critical incident management processes to protect service delivery.
• Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents.
• Work in conjunction with the Sourcing Managers and the customer onboarding team to ensure effective contract mobilisation following new services being added to the client account.
• Actively promote supplier development…