Customer Success Delivery Director

Overview

Version 1 is a Technology Services company with over 28 years in the industry, trusted by global brands to deliver solutions that drive customer success. We partner with leading technology providers including Microsoft, AWS, Oracle, Red Hat, Out Systems and Snowflake to deliver high-quality solutions and services. We are an award-winning employer focused on our people and culture.

As a Customer Delivery Director for one of our key Financial Services Capital Markets customers, you will drive delivery performance, customer health, renewals and expansions for key accounts. You will work closely with the Account Director to own the complete customer success journey while maintaining commercial discipline and delivery excellence. This role requires a strong background in Financial Capital Markets and Banking, with a focus on delivery excellence and commercial growth.

• Lead Customer Relationships
• Build trusted partnerships with senior customer stakeholders
• Lead governance including steering committees and performance reviews with the Customer
• Manage escalations proactively and ensure rapid resolution
• Drive customer satisfaction targets and retention

• Drive Delivery Excellence
• Provide strategic oversight across all customer engagements
• Lead multi-disciplinary teams and ensure consistent quality
• Implement best practices and drive continuous improvement
• Own on-time, on-budget delivery across all projects

• Own Commercial Performance
• Manage financial performance
• Identify growth opportunities and drive expansion within accounts
• Support contract negotiations, renewals, and change control
• Collaborate with Commercial teams to develop new opportunities

• Build High-Performance Teams
• Foster a culture of transparency, accountability, and empowerment
• Promote employee engagement and professional development

• Must have very strong experience in a Client Customer Success/Delivery role within the Financial Services Capital Markets domain
• Exceptional leadership and stakeholder management abilities
• Strong executive presence and communication skills
• Commercial acumen with a customer-centric mindset
• Strategic thinking combined with operational discipline
• Proven track record growing accounts and achieving high customer satisfaction
• Comfortable working with numbers and financial metrics
• Ability to thrive in fast-paced, high-accountability environments

• High customer satisfaction
• Account growth and revenue retention, exceeding commercial targets
• Consistent on-time, on-budget delivery

You’ll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the opportunity to shape customer success strategy, lead high-performing teams, and make a direct impact on both customer outcomes and business performance.

Reporting to the Chief Customer Success Officer, you’ll work at the intersection of delivery, commercial excellence, and customer satisfaction – bringing a growth mindset to everything you do.

Ready to lead the future of customer success? Apply now.

Hugh Campbell

At Version 1, we offer a comprehensive benefits package prioritising wellbeing, professional growth, and financial stability.

• Share in our success with a Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship through our Strength in Balance & Leadership schemes
• Flexible/remote working with emphasis on work life balance
• Financial wellbeing initiatives including Pension, Private Healthcare, Life Assurance, financial advice, and an Employee Discount scheme
• Employee wellbeing schemes including Gym Discounts, Bike to Work, Mindfulness, Employee Assistance Programme and generous holiday, leave policies
• Educational assistance and accreditations including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards
• Active involvement in Environment, Social and Community initiatives

And many more exciting benefits… drop us a note to find out more.