Director Account Management

Director Account Management

Location:

United States Of America

Language:
English

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We're Concentrix. The global transformation technology partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world’s best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting‑edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions.

The Account Executive plays a key role with the Go‑to‑Market organization managing specific accounts on a day‑to‑day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships. This is a “Work At Home – WAH” role located in the United States.

• Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
• Leverages expertise and communication skills to speak at forums both internally and externally.

• B2B Sales experience a plus.
• Builds and maintains strong, long‑term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.
• Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross‑selling and up‑selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).
• Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
• Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C‑Level within the account.
• Proactive
  
  Risk Management:
  
  mitigating financial, competitive, and technological threats.
• Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success and Practices to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
• Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.
• Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.

• Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
• Leverages internal resources and expertise to deliver high‑value and profitable solutions to clients.
• Collaborates with the broader account team by sharing insights, best practices, and assisting with account‑related tasks.

• Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepares and delivers regular reports and updates to clients on account performance and metrics.

• Stays updated on industry…