Regional Sales Manager

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

Base Compensation Range: $85,000 - $95,000

• Commission target of $50,000 - $55,000

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• Flexible Time Off Policy
• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

This position supports Mesa's Calibration Solutions business. Our Calibration Solutions portfolio uses the principles of advanced metrology to enable customers to measure and calibrate critical parameters in applications such as Environmental and Process Monitoring, Dialysis, Gas Flow, Air Quality, and Torque Testing.

This is a Remote position with the preferred candidate living in the Eastern Time Zone. Central Time Zone candidates may be considered for exemplary candidates.

The Regional Sales Manager is responsible for managing and expanding strategic client relationships within key accounts in the US dialysis marketplace and OUS Channel Partners sector. This role involves understanding each client's unique needs and delivering customized solutions that drive client satisfaction and revenue growth, while adhering to regulatory requirements and industry standards. The Regional Sales Manager may also participate in pricing negotiations to align with the company's strategic goals.

The role focuses on ensuring client retention and account growth by providing excellent service and identifying new business opportunities within existing relationships.

• Account Management & Relationship Building:
  • Develop and maintain strong relationships with decision-makers and stakeholders within key accounts. Serve as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust.
  • Conduct regular meetings with key clients to understand their business objectives, challenges, and needs. Work closely with clients to align the company's products or services with their goals.
  • Employ a consultative approach to identify opportunities for new solutions or services within key accounts, proactively addressing client needs and driving revenue growth.
  • Advocate on behalf of clients within the company to ensure their needs are met. Collaborate with internal teams (e.g., product, customer success, marketing) to deliver solutions that exceed client expectations.
  • Focus on developing long-term, mutually beneficial relationships that lead to customer retention, loyalty, and increased lifetime value.
• Revenue & Growth Management:
  • Identify opportunities for upselling and cross‑selling additional products, services, or solutions to existing key accounts. Proactively grow the account portfolio through strategic discussions and the introduction of relevant offerings.
  • Meet or exceed revenue and performance targets set for assigned key accounts. Track account performance against targets and take necessary actions to ensure goals are achieved.
  • Provide accurate and timely forecasts of account performance, including revenue and renewal expectations. Regularly report on the status of key accounts to senior management.
  • Ensure the renewal of contracts for key accounts, working with clients to understand their evolving needs and proposing solutions that meet these requirements.
• Customer Retention & Satisfaction:
  • Actively monitor and manage the health of key accounts, addressing any issues or challenges that may impact satisfaction or retention. Strive to prevent churn by providing proactive support and solutions.
  • Work closely with the customer success and implementation teams to ensure a smooth onboarding process for new clients or new products/services for existing clients. Follow up to ensure that the client is satisfied and realizes the value from the solutions offered.
  • Take the lead in resolving any client concerns or challenges, leveraging internal resources and processes to find timely and effective solutions.
  • Gather feedback from clients regularly and use it to improve service delivery, product offerings, and client…