Global Mobility Program Manager

How You Will Contribute:

• You will report to the Global Mobility Director and play an integral part in the Global Mobility function, representing the Americas: US, Canada, Mexico, Central, and Latin America regions.
• Act as the primary contact for the Americas regions and collaborate closely with EMEA & APAC Mobility to ensure a globally consistent program and service experience for our business and employees.
• Assist with overseeing, implementing, and communicating Ciena's Global Mobility programs and policies, covering Permanent and Temporary Relocations, Expatriate Assignments, Remote Work, and Extended Business Traveler.
• Use your consulting passion and experience to effectively advise stakeholders in resolving the Global Mobility challenges and to help achieve the intended business outcome while balancing a business investment and our employee experience.
• Serve as an in-house Global Mobility subject matter expert on immigration and tax topics of those regions and represent us in cross‑functional projects with other internal subject matter experts, covering payroll, finance, tax, legal, and total rewards.
• Form close partnerships with our Business Partners, Talent Acquisition, and People Services teams within our People & Culture organization.
• Manage and collaborate with our external tax, immigration, and relocation vendors, ensuring an appropriate level of service for Ciena and our employees, setting proper expectations, and providing regular updates to the business and stakeholders.
• Be the leading example of process adherence and continuously seek improvement to our operating and delivery model through technology enablement or process streamlining, and leveraging AI capability.
• Stay attuned to Global Mobility trends or news and formulate thoughtful recommendations based on independent research and analysis with support across the Global Mobility team.
• Contribute to and/or lead projects involving our mobile workforce and provide administrative support for Global Mobility activities covering relocation, immigration, and tax.

• Knowledge of the US and Canada immigration systems and tax laws, namely, but not limited to:
  US: H-1B/H-4, L-1, TN, F-1/J-1, O-1, PERM, LCA, EAD;
  Canada: LMIA, GTS, open and closed work permits, PNP, FSWP.
• Typically requires seven years of experience in Global Mobility, experience in external Consulting (ideally Big
  4), Corporate roles, and three or more years of experience in Human Resource functions.
• Bachelor's Degree in Human Resources, Business, Finance, or related field OR equivalent work experience in the Human Resources or Global Mobility Function.
• Strong communicator, including the ability to clearly and effectively communicate verbally and in writing to influence audiences at all levels in the organization, primarily in English.
• Experience automating, streamlining, and improving processes through simplification, technology, and a self‑serving knowledge base.
• Strong vendor management skills through collaborating openly, upholding accountability, and setting clear roles & responsibilities.
• High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high‑quality customer service.
• Fundamentally strong PC skills (Excel, Powerpoint, Workday, or other HRIS systems, ticketing, and mobility database platforms).

• Thrive in a fast‑paced environment with the ability to shift between projects, case management, and continuous self‑development or other priorities.
• Curious to learn about our industry and combine your business acumen and expertise to act as the Ciena mobility consultant.
• Ability to influence stakeholders and partners (HR, Business Leadership) with your recommendations.
• Strong organization skills and a self‑starter.

The salary range for this role in Canada is $73,900 - $118,100
The salary range for this role in the USA is $83,900 - $134,100

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this…