Relationship Manager - North & South Americas

Relationship Manager - North & South Americas

Serve as the primary point of contact for a portfolio of high‑risk industry merchants, building strong client relationships and providing strategic, data‑driven guidance to reduce chargebacks and improve performance. This remote position requires limited travel (10‑15% domestically).

• Serve as trusted advisor and main point of contact for assigned portfolio of high‑risk merchants.
• Understand clients’ business models and chargeback challenges to provide personalized strategic guidance.
• Monitor client performance metrics and account health; identify trends, gaps, and opportunities for optimization.
• Proactively communicate product updates, insights, and best practices to ensure maximum client value and ROI.
• Collaborate cross‑functionally with internal teams (Product, Operations, Technical Support) to resolve issues and deliver outstanding service.
• Promote client retention by building strong, long‑term relationships and exceeding expectations.
• Identify opportunities to expand client usage of Chargeback Help’s solutions and support upsell initiatives.

• 3+ years of experience in client relationship management, account management, or customer success—preferably within fintech, e‑commerce, or other high‑risk industries.
• Solid understanding of chargeback processes, fraud prevention, or risk management is strongly preferred.
• Exceptional communication and interpersonal skills with the ability to manage executive‑level relationships.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Highly organized, self‑motivated, and detail‑oriented.
• Comfortable in a fast‑paced, evolving environment and capable of managing multiple priorities.
• Bachelor’s degree or equivalent experience preferred.

• Meaningful Impact:
  Your contributions directly support the financial performance and risk reduction efforts of merchants.
• Collaborative Culture:
  Join a supportive, mission‑driven team that values innovation, communication, and results.
• Flexibility & Balance:
  Flexible work arrangements and a healthy work‑life balance.
• Growth Opportunities:
  Be part of a high‑growth company where your voice matters and your work drives real change.

Ready to Make a Difference? Join us at Chargeback Help and help empower merchants to take control of their chargeback challenges and build sustainable, successful businesses. Apply today and be part of a team reshaping the future of dispute management.