Senior Customer Success Manager, Utility

Employer Industry: Payment Solutions

• Salary up to $95,000
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely anywhere in the USA
• Recognition programs and charitable gift matching
• Dynamic and collaborative work environment with a focus on teamwork

• Proactively manage a portfolio of customers utilizing Utility Expense Management and/or Resident Billing
• Develop and build strong relationships with key customer stakeholders and executive sponsors
• Coordinate small internal customer projects and partner with cross‑functional teams
• Conduct quarterly business reviews and ensure customer goals are met
• Provide actionable insights and data analysis to deliver value for customers

• 8+ years of experience in a Customer Success or Account Management role
• Proven track record of success in a similar position
• Experience with Salesforce or other comparable CRM systems
• Prior experience in Multifamily Utility Expense Management and Resident Billing
• Excellent verbal, written, and interpersonal communication skills

• Bachelor's degree or higher
• Experience in the Real Estate or Prop Tech industry
• Strong technical aptitude with the ability to identify alternative solutions

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