Operations Analyst III

Location:
Hybrid
- Columbia, MD

In this position, you’ll be based at the Columbia office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:

• You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
• You’re a redeployment candidate who is under notice of redundancy
• You were moved to a remote contract as your office was closed

We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best‑class reputation built on our high‑touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

If you have a passion for customer service, and a desire to be part of a globally‑diverse organization, then you need look no further for your next opportunity!

As an Operations Analyst III in our Default and Special Services (D&SS) team, you will be responsible for helping to coordinate and provide subject matter expertise on the various operational processes across all groups in D&SS. You will assist in assessing, developing, and implementing group processes and systemic enhancements. You must have excellent communication skills, be an effective team‑player, and able to juggle multiple priorities.

Be comfortable with new technology, quickly grasp new concepts, and able to work effectively with your team in handling both high‑level concepts and detailed analysis.

• Partner with subject matter experts to analyze operational processes, design process mapping, and problem‑solve to identify root cause and most viable solutions
• Develop side‑by‑side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
• Test the feasibility of new ideas, develop, and document new processes, and re‑engineer existing functions to capture efficiencies or reduce risk
• Develop and articulate subject matter expertise on a variety of functions responsible for critical processes
• Work within a team to compile, analyze, and interpret data to make strategic and tactical recommendations to business managers

• Manage internal and external expenses
• Coordinate client team interaction
• Research and reconcile position breaks
• Enhance and manage multiple databases, including MS Access
• Create systems and maintain records of the organization
• Interface with internal and external senior management

• Support administrative tasks to further D&SS adherence to its policy and procedures
• Fulfill Secretarial committee role as assigned
• Manage primary system of record update process and report generation
• Interface between D&SS, client teams and legal personnel
• Support innovation and business growth initiatives

As you’ve probably gathered by now, we are looking for somebody with a strong background in building internal, cross‑organizational and external customer relationships, and who can meet critical deadlines on complex accounts. You will possess the ability to collaborate with various stakeholders to achieve client and internal business support success.

• Minimum of 3 years of experience with Corporate Trust experience; or a Bachelor’s degree in lieu of direct experience
• Ability to use judgment to identify and resolve problems and elevate as appropriate
• Strong analytical/critical thinking skills for problem resolution
• Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
• Strong experience understanding and translating legal/complex documents
• Outstanding troubleshooting and resolution skills
• Ability to partner and coordinate with other functions on projects
• Advanced Microsoft Excel proficiency and other MS Office Suite

• Compensation. The typical base pay range for this role is $25- $36/hr this base pay is specific to Columbia, MD and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate’s relevant knowledge, skills, experience, and other job‑related factors.
• This pay is specific to the United States, and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.