Operations Coordinator in Sicily; Tour Operator

Position: Operations Coordinator in Sicily (for Tour Operator)
Grand Circle Corporation is in business to change the lives of our travelers, employees, and
communities in which we work and travel. We’re the largest U.S. direct marketer of international
travel, adventure and discovery for North Americans aged 50-plus and have served 1 million
travelers since 1958.

Grand Circle is currently seeking candidates for the following position:
OPERATIONS COORDINATOR for Sicily, Italian-English speaker
Work from:
Catania Office
Contract CCNL 3rd Level – start 1 year, if successful will turn permanent.
Starting date: beginning of February

The successful candidate will be responsible for handling relations with suppliers, resolving
quality issues, planning the activities for the tour groups in Sicily in pursuit of our company’s
excellence goals.

Responsibilities:
Book all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc.) for all the groups.
Contracting with small vendors
Coordinating Deviations: cancel/rebook services when deviations occur.
Handling administrative tasks such as: preparing all Groups documents, reviewing all
Group and Guide travel expenses, collecting, and filing all end of trip documents
Quality correspondence and inquiry response with Home Office in the USA
Provide sales updates to suppliers on monthly/weekly basis
Book and confirm all arrival and departure transfers (to/from airport)
Cancellations of the services according to timelines
Use of internal systems GERT, TABLEAU, LOTUS NOTES

Requirements:
2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
Fluent in Italian & English written and spoken (Company official language: English)
Good Knowledge of Microsoft Office package (especially Excel)
Experience in working with computer databases.
Strong People Skills & Customer Care Oriented
Self-starter who can respect deadlines and prioritize.
Problem Solving & team work
After hours and weekend support phone for emergencies if necessary

What we offer:

Competitive salary package
Reimbursement of public transport with yearly max cap
Vacation days per year + 3 personal days from the company
Incentive Bonus based on targeted results.
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every 5th employment anniversary with GCC
Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
Referral Bonus
We value diversity and encourage employees to be themselves.
Women oriented company
Training Plan first 90 days
Performance Management
International team - work with amazing people around the world
Work for a company who gives you the opportunity to change people’s life.
Dynamic, open, fast-paced environment
Professional Course reimbursement 70%
Monday and Friday homework
Flexible approach & great office environment

Please forward your C.V. in English to:  Cesare Grillo ()
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: