VP, Dental Operations; ACS Services

Job Description

We are seeking a Vice President of Dental Operations to join the team at ACS Benefit Services, one of our subsidiary companies. The Vice President, Dental is responsible for the development, oversight, and execution of all dental operations, including claims adjudication, customer service, appeals, and reporting. This role provides strategic leadership and overall management of the dental line of business, driving product strategy, operational performance, and growth while ensuring a high-quality client and member experience.

Candidate must reside
in one of the following states: FL, GA, IN, KS, NC, SC, VA

• Advise and assist management on all matters regarding Dental strategy for growth

• Ensure the department meets monthly performance metrics and reporting requirements, including those established by our large dental client, and oversee ongoing training, documentation, and related operational needs. Implement cross-training within the department to maintain continuity of operations during team absences. Ensure operation requirements are accurately documented and regularly updated

• Participate in weekly and monthly meetings with large dental carrier to review dental strategy and address any product related issues

• Meet at least quarterly with vendors to review performance, business processes, and opportunities for improvement

• Lead all aspects of management for direct reports including hiring, onboarding, coaching, performance management, and corrective actions up to and including terminations

• Conduct consistent one-on-one check-ins with direct reports and facilitate effective team meetings to drive alignment, communication and accountability

• Work closely with the Senior Eligibility Technician, providing support as needed to ensure operational accuracy and continuity. Ensure consistent, transparent communication with Management regarding the coordination and implementation of all dental and ancillary operations.

• Partner with IT to establish and document procedures for assimilating business into the dental system and enhancing reporting capabilities.

• Bachelor's Degree in Business or related field, preferred; or 10 or more years related experience may be considered in lieu of degree

• 5 or more years related experience

• Strong leadership presence with the ability to set direction, drive accountability, and develop high-performing teams.

• Proven ability to manage workflows, optimize processes, and oversee training, development, and scheduling across multiple functions.

• Deep working knowledge of dental operations, including claims adjudication, customer service, appeals, and audit requirements.

• Familiarity with ancillary products (COBRA, Stop-Loss, HSA/FSA, HDHP) and their operational, regulatory, and compliance considerations a plus.

• Proficient in Microsoft Office applications-including Word, Excel, PowerPoint, and Outlook-with the ability to interpret and present data.

• Excellent verbal and written communication skills with strong presentation capabilities for internal leadership and clients.

• Highly organized with the ability to lead complex projects through completion while balancing competing priorities.

• Demonstrated ability to motivate and influence teams and cross-functional partners to achieve shared goals.

• Strong critical thinking skills with the capacity to evaluate issues, identify solutions, and make sound business decisions.

• Ability to innovate beyond standard processes and think strategically to support operational improvements and new product capabilities.

• Comfortable working under pressure, meeting tight deadlines, and navigating ambiguity.

• Committed to delivering an exceptional customer experience for both internal and external stakeholders.

This is largely a sedentary role. This role routinely uses standard office equipment such as computers and phones. This role may be performed in a professional office environment or a Work-from-Home environment. Work-from-Home environment requires a dedicated workspace with minimal distractions.

ACS strives to be a preferred employer in the Piedmont Triad area of North Carolina. Just as…