Customer Account Manager

Customer Account Manager

Location: Milton Keynes (Hybrid, 2 days per week in the office)

Contract: Permanent

Hours: 37 hours per week

Salary: £35,000 to £45,000 basic

Commission: Uncapped, realistic OTE £8,750 to £10,500

Envo Talent is representing an established UK-based energy services and software business supporting commercial organisations with energy management, compliance and carbon reduction.

The company operates in a stable, regulated sector with long-term customer contracts and recurring revenue. As the customer base continues to grow, they are strengthening their account management team to ensure customers receive consistent, high-quality service while identifying opportunities to add further value over time.

This is not a new business sales role. The is on managing an existing portfolio, building trusted relationships and ensuring contracts are renewed and expanded appropriately.

As Customer Account Manager, you will take ownership of a defined portfolio of approximately 400 business customers. You will act as the primary point of contact, responsible for customer satisfaction, contract renewals and identifying suitable upsell and cross-sell opportunities across energy services and software solutions.

Working closely with internal delivery and support teams, you will ensure services are delivered as agreed while contributing to retention and revenue targets. The role offers a hybrid working model, combining home working with regular time in the Milton Keynes office.

• £35,000 to £45,000 basic salary

• Uncapped commission with achievable on-target earnings of £8,750 to £10,500

• Employee ownership profit share

• Hybrid working (office and home based)

• Long-term role within a stable and growing business

• Managing and developing a portfolio of business customers

• Acting as the main relationship contact for assigned accounts

• Carrying out structured account reviews

• Managing contract renewals and retention

• Identifying and delivering upsell and cross-sell opportunities

• Supporting customer onboarding and profiling

• Maintaining accurate CRM records

• Producing account performance and revenue reports

• Working closely with operational, technical and support teams

• Maintaining clear, professional communication with customers

• 3 to 5 years’ experience in B2B account management or sales

• Proven experience managing a portfolio of business customers

• Background in energy, utilities, compliance, software or related services preferred

• Track record of achieving renewal, retention or account growth targets

• Comfortable working to commercial objectives

• Degree in Business, Marketing, Energy Management or similar preferred, or equivalent experience

• Confident using CRM systems such as Salesforce, Dynamics, vTiger or similar

• Strong Microsoft Office skills

• Relationship-focused with a consultative approach

• Organised and comfortable managing a large customer base

• Commercially aware without being overly sales-driven

• Clear, confident communicator

• Proactive and reliable

• Comfortable working independently while collaborating with a wider team

• Employee ownership profit share scheme

• Hybrid working model

• Flexible holiday allowance

• Contributory pension

• Medical cash plan

• Wellbeing programme

• Life assurance

• Cycle to work salary sacrifice scheme

• Electric vehicle salary sacrifice scheme

• Free on-site parking

• On-site kitchenette and break-out areas with complimentary refreshments

• Company-funded social events and team activities

• Relaxed dress code

• Ongoing learning and development through internal and external training

Envo Talent is acting as an employment partner on behalf of our client. All applications will be handled confidentially.

Applicants must have the right to work in the UK. Our client is an equal opportunities employer and welcomes applications from all suitably qualified individuals.