Adult Social Care Business Support Officer

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. Are you an administrator? Are you looking for your next challenge? Are you passionate about improving outcomes for adults and seeking a working environment that balances personal wellbeing with continuous improvement? Then Cheshire West and Chester Council could be the perfect place for you.

We provide high-quality, person‑centred social care for adults, but for us it’s more than that; we support people to change and enhance their lives every day through the work undertaken by our talented and dedicated teams. Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential.

If you share our values and commitment, then you’re our kind of person. We are looking for dedicated and highly motivated team players to join us to support our teams in delivering excellent social care.

• Work in a forward‑thinking Council and within teams that have clear, shared values.
• Be part of an expanding team that is being invested in to ensure we are providing the best care and support options for local people.
• Deliver efficient and smooth administrative processes to ensure the team can operate as effectively as possible.
• Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
• Receive great support from our proactive and knowledgeable management team.
• Develop and progress in your career through training and development opportunities in a variety of pathways. NVQ level 3 in business administration or equivalent.
• Experience of working within administration, social care, health and/or contract management disciplines.
• The ability to work calmly under pressure and manage multiple processes at any one time.
• A proven track record of providing administrative support in a fast‑paced and pressurised environment delivering speedy outcomes.
• Excellent customer service skills.
• Previous experience within a local government environment, and knowledge of local government regulations and procedures.

• High street and supermarket shopping discount.
• Gym membership.
• Holidays.
• Days out.
• Cinemas.
• Childcare vouchers.
• Cash back scheme via Medicash.
• Car lease scheme (brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice).
• Cycle Scheme (save up to £320 on the cost of a brand‑new bike and equipment).
• Competitive salary.
• Generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing to 31 days.
• Excellent career average pension scheme with employer contributions of 22.3%.
• Opportunity to develop your skills and career.
• Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers.
• Supportive team and culture.
• Opportunity to purchase up to 10 days additional annual leave.
• Employee Assistance Programme (free 24/7 confidential assistance, practical information, and emotional support).
• Local Living Wage – a minimum of £12.60 per hour for all contracted hours.
• Flexible, agile post – work in Council offices across the borough and the opportunity to work from home.